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Joined: Mar 2002
Posts: 277
Member
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OP
Member
Joined: Mar 2002
Posts: 277 |
On incoming calls, display reads "no caller ID info". Customer says he has CID , I hear the short burst of data bet. the 1st & 2nd ring. The system logs the calls, but just the number of calls. Does the burst of data mean they are getting the CID data, or could it be there is no info in that short burst of data? do I have to program CID in COS 2?
Help is appreciated.
Pfonman
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Joined: Nov 2001
Posts: 1,640
Moderator-NEC
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Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Try a cheap Caller ID box or home phone on the line before the system and see what you get. It may require a call to tech support. They may recommend DS200 cards with CID daughter cards
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