atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Elite 192 MW light

I am a new administrator and have 32 years of digital electronics experience. Question: for the message waiting lamps i have not found in the manuals if the 192 expects the ext# following the code or preceeds the code. We have a VSR Voicentre voicemail system connected to the EE192. MW lamps do not always clear after recieving messages and deleting. The voicemail system is sending the code a pause then the extension. Any idea's would be appreciated.

You said:
"Question: for the message waiting lamps i have not found in the manuals if the 192 expects the ext# following the code or preceeds the code. We have a VSR Voicentre voicemail system connected to the EE192. MW lamps do not always clear after recieving messages and deleting. The voicemail system is sending the code a pause then the extension. Any idea's would be appreciated."


You just answered your own question.

Scott.

Thanks Scott, maybe the problem is that from the VSR voicemail systems MW notification setup then code, then a pause(,), then (E)ext is sent to the EE912. From what I have read in the voicemail installer/admin manuals is that it automatically sends the ext# after the code. Is it possible that a double ext# being sent at the end is causing the EE192 MW lights not always Clearing?