|
|
|
|
Joined: Nov 2008
Posts: 3
Member
|
OP
Member
Joined: Nov 2008
Posts: 3 |
I recently got put in change of an Elite 48. One of our users submitted a support ticket saying that when the system was in day mode all the phone would ring, then they'd get a VM message, the they would automatically be transferred to ext. 100 instead of to voicemail to leave a message. This was how it was originally programmed because they had a secretary to answer the phone.
I'm not sure how to go about changing the ext. it's getting transferred to. I've spent about two hours with the manual trying different things with no luck.
If anyone has any ideas or where I could find this info in the manual please let me know.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2008
Posts: 228
Member
|
|
Member
Joined: Apr 2008
Posts: 228 |
YOu have to connect with cosession software to the voicemail card. The i key options dial table is in the voicemail. Once in you can navigate to different pages of info. You must know the user name and password to log in.
|
|
|
|
|
Joined: Nov 2008
Posts: 3
Member
|
|
OP
Member
Joined: Nov 2008
Posts: 3 |
I'll see if the company that setup the phone system will send us the software.
Thanks
|
|
|
|
|
Joined: Apr 2008
Posts: 228
Member
|
|
Member
Joined: Apr 2008
Posts: 228 |
No problem. Let me know if you need help
|
|
|
|
|
Joined: Nov 2008
Posts: 3
Member
|
|
OP
Member
Joined: Nov 2008
Posts: 3 |
I didn't feel like starting a new topic but we've been trying to get cosession from our dealer for the past month. We've called them every week and they keep telling us they're working on it. It's been over a month now and we still don't have it in our possession.
If anyone has any ideas how I can get my hands on this software please let me know.
|
|
|
|
|
Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
|
|
Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
|
|
|
|
Forums84
Topics94,284
Posts638,771
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Professor Shadow),
128
guests, and
297
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
