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#239106 11/21/08 08:01 PM
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94astro Offline OP
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Went to a customer's location to upgrade the software to 2.18 (I know there's newer versions) to activate the modem. After completing the upgrade the Intramail card died. Called tech support, they had me go thru a few procedures but it wouldn't come back up.

Anyone have this happen to them after an upgrade and have you found a fix?


Aaron
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#239107 11/22/08 07:08 PM
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Never had the Intramail die, but remember that the Intramail card is only a license and storage (the mail is on the CPU card).

I did update a system and had it lock up a few days later, which I fixed by re-loading the update via a CF card...have you tried that?

#239108 11/22/08 09:23 PM
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I've had 2 of the earlier releases completely get wiped out. Thank god they were still under warranty.

#239109 11/23/08 07:08 PM
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94astro Offline OP
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I haven't tried re-loading the software, I'll have to try that in the office. We put in a new intramail same day and got them working with the voice mail acting as an answering machine for now until the "voice" gets back in town to record all the propmts.

Thanks...


Aaron
#239110 11/24/08 05:22 AM
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Not meaning to be insulting, but did you reset the system after doing the update and re-inserting the Intramail?

#239111 11/24/08 06:59 AM
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94astro Offline OP
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Sure did, I've done these upgrade procedures probably 20 times and have never had this happen.


Aaron
#239112 11/24/08 07:24 AM
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Like Jordan mentioned - did you do the upgrade with the CF card or the System Administrator? I've never had your issue, but if things are buggy, using the CF card seems to stabilize the upgrade.


"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix

#239113 11/24/08 09:20 PM
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94astro Offline OP
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Upgraded with the CF card. I have the bad Intramail in the office, I was hoping to try things to get it to work there when I have time.


Aaron
#239114 11/25/08 05:38 AM
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You might try a different manufacturer of the the CF card.

Some folks claim better results in the brand of the CF card.

We use the CF cards sold at OFFICE DEPOT(ATIVA).

Haven't had any know issues with upgrades using them
thus far.


-TJ-
#239115 11/25/08 05:31 PM
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Don't know if it makes any difference, but field engineering once told me to use a 64mb card to upgrade the Aspire when I had a similar issue on that system. Don't remember why. Because of that little piece of advice, I still use a 64 when upgrading the DSX and have had no problems


St Petersburg
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