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Joined: Apr 2004
Posts: 1
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Joined: Apr 2004
Posts: 1 |
The system was set up by someone else, I need to change the message "press 1 for, press 2 for, etc" I know the message is connected to a CCR tree, but how do I change the message
Thamks
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Joined: May 2003
Posts: 1,362
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Joined: May 2003
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The most confusing thing is you will need to disable the current CCR tree under AA then table. Then under CCR, modify, save, then go back and re-enable under AA. Path 0 is the main gretting and options, the other 1-8 paths are what you want the callers to press.
[This message has been edited by JOHNYREB (edited April 30, 2004).]
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Joined: Apr 2004
Posts: 90
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Joined: Apr 2004
Posts: 90 |
the main greeting has extension call routing capabilities without even using a ccr tree I just found out.The customer wanted people to dial extension numbers and and not get mixed up with single digit menus. I just programmed the greeting in the greeting table with all the info and turned off the ccr tree. Worked fine and its simple which is good.
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