web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#240727 06/03/09 08:11 AM
Joined: Apr 2009
Posts: 42
Member
OP Offline
Member
Joined: Apr 2009
Posts: 42
what is the recommened way to help prevent accidental 911 calls? Our users dial 9 for an outside line and quite often (2-3 times/month) 911 gets called. Is it easy to change the 9 somewhere?
I've tried electric shock therapy but that didn't work. Thanks,
this is an IPK2 -

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#240728 06/03/09 08:14 AM
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
*****
Offline
RIP Moderator-Nisuko-Tie, General
*****
Joined: Jan 2004
Posts: 6,648
what system ?

is it the system thats using 9 for outgoing or are they centrex lines ?

you could put the outside lines in a dial 8 group if its the system


Skip
------------------------------------

Serving SW and West central Fl since 1984
#240729 06/03/09 08:17 AM
Joined: Jun 2001
Posts: 10,631
RIP Admin-Founder
*****
Offline
RIP Admin-Founder
*****
Joined: Jun 2001
Posts: 10,631
the only way they could dial 911 is to dial 9...get the line then dial 911...so their dialing 9911. Sounds like your not using enough electricity in the therapy.
Skip Electra IPK-2

#240730 06/03/09 08:31 AM
Joined: Nov 2008
Posts: 953
Member
Offline
Member
Joined: Nov 2008
Posts: 953
What Ver. Software on the CPU are you running? 1.61. Is supposed to take care of 911 Problem's.


"The Only Stupid Question, Is the Question Thats not Asked."
#240731 06/03/09 08:40 AM
Joined: Apr 2009
Posts: 42
Member
OP Offline
Member
Joined: Apr 2009
Posts: 42
WebPro 1.60.05
KTS Firmware 01.61

thanks

#240732 06/03/09 08:50 AM
Joined: Nov 2008
Posts: 953
Member
Offline
Member
Joined: Nov 2008
Posts: 953
To Change Line Groups it's 14-05. Do you have S/L Ext.'s with Alarms Systems Connected to it? Or Fax's? If so, They may Have 9911 In the Speed dial of the Fax.


"The Only Stupid Question, Is the Question Thats not Asked."
#240733 06/03/09 09:11 AM
Joined: Apr 2009
Posts: 42
Member
OP Offline
Member
Joined: Apr 2009
Posts: 42
I know it's coming from extensions because the extension that dials 911 is displayed on everyones lcd. that way we can go check on them, but no one ever does because it's 'always' accidental..

I looked at 14-05. It looks a bit out of my league..

#240734 06/03/09 09:55 AM
Joined: Nov 2008
Posts: 953
Member
Offline
Member
Joined: Nov 2008
Posts: 953
What Do you Mean Everyone's LCD? :shrug:


"The Only Stupid Question, Is the Question Thats not Asked."
#240735 06/03/09 12:42 PM
Joined: Apr 2007
Posts: 1,439
Member
****
Offline
Member
****
Joined: Apr 2007
Posts: 1,439
Quote
Originally posted by Rickman:
What Do you Mean Everyone's LCD? :shrug:
If you allow it in COS, any station that places a 911 call will be displayed on every phones LCD until you clear it off. So if x125 dials 911, every phone will show 125>>>>>911 in the display.

D

#240736 06/04/09 12:54 AM
Joined: Apr 2009
Posts: 42
Member
OP Offline
Member
Joined: Apr 2009
Posts: 42
^^thats what i meant^^

Page 1 of 2 1 2

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
pvj 4
Who's Online Now
1 members (Toner), 152 guests, and 239 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5