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#241935 10/05/09 01:26 PM
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Customer has a Call Center that serves different companies. Can an Elite IPK with InACD be programmed to provide different MOH content depending on which company was called?

Thanks

DeFerran

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#241936 10/05/09 01:43 PM
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If they arrive on different CO ports you can, if they come in via DID on a PRI then you cannot.

#241937 10/19/09 11:34 AM
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Thanks DrPbx:

Of course the're on a PRI. What if they upgrade to the SV8100, can we do it via PGDs, etc.

Thanks again
DeFerran

#241938 10/19/09 12:02 PM
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Do You Mean a Co. MSG to be Played if all Agents are Busy for a certain Group? If a group is busy it would need to go somewhere to an Ext.or play a Msg for that Co. Moh come's into play if you press Hold. Couldn't you add a Ext. to the Group, Call Fwd All call's to VM. and Setup The VM to Play The Co. MSG and transfer Back to that Group?
(Just My 2 Cents)


"The Only Stupid Question, Is the Question Thats not Asked."
#241939 10/19/09 01:04 PM
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DeFerran,

Yes to your question on the SV8100


We get old too soon, smart too late

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