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Joined: Feb 2010
Posts: 496 Likes: 1
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OP
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Joined: Feb 2010
Posts: 496 Likes: 1 |
I have a customer using a wireless conference Max with a ux5000 with analog trunks and it does not sound very good they complain about the quality .I was wondering if there is some sort of upgrade for this .we had a similar problem with the digital phones but there was a tech alert that seemed to have corrected this on the phones
any ideas would be greatly appeciated
Thanks!
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Joined: Feb 2008
Posts: 316
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Joined: Feb 2008
Posts: 316 |
Does a regular analog phone sound clean plugged into that jack? Important to test the user end location to make sure cabling is good. I don't have a UX5000 in front of me but you used to be able to adjust the transmit and receive gain.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
I just installed a Conference Max on an IPKII and had issues with bad echo for the forst 90 seconds of the call. Also if you add a party you get 90 seconds of echo and then the line is crystal clear...
Not sure WTF is going on here.... NTAC is blaming the trunks... doubtful.
D
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Joined: Mar 2009
Posts: 103
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Joined: Mar 2009
Posts: 103 |
There are adjustments you can make to the Conference Max to help with the feed back we install allot of these and i personally think for the price they blow the polycoms away. They constantley are adjusting the audio/accoustic sampling in these phones IE room/background noise, you could play with the adjustments in the phones.
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