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Joined: Mar 2007
Posts: 24
Member
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OP
Member
Joined: Mar 2007
Posts: 24 |
I had this happen before. The voicemail softkeys do not work. I have instructions on how to fix the problem, but I believe I am missing on step. Here's what I have:
- Remove plastic cover to voicemail unit - Card insert all the way to my right has a small black on/off switch. - Turn off and wait a minute or so. - Remove card, reinsert it, then flip switch back on. - Hard drive light should start flickering on the card.
Within 1 to 5 minutes voicemail should be working again. Test softkeys.
Do I need to switch off the entire voicemail unit before removing that card? Or are the cards swappable when it's on because I switch that card off first?
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
That is a shutdown switch & you do need to use it before removing the card. An upgrade to your CPU would fix this issue. That upgrade kit is getting pretty hard to find.
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Joined: Mar 2007
Posts: 24
Member
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OP
Member
Joined: Mar 2007
Posts: 24 |
Thanks I got it. I just didn't need to know if I needed to power off the UNIT also (not just card).
It very rarely happens, so it's not much of an issue.
Is there a way to backup that hard drive in case of failure? Our phones don't even answer if that card goes bad.
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Joined: Aug 2005
Posts: 2,125
Member
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Member
Joined: Aug 2005
Posts: 2,125 |
There is a way to back it up. It requires a technician with a laptop and a null-modem cable.
If it's truly "mission-critical," it might be a good investment to replace the voicemail card and store the current one (in a safe, static-free location) as a hot-standby.
Your vendor will be happy to discuss these options with you.
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