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Joined: Aug 2011
Posts: 4
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OP
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Joined: Aug 2011
Posts: 4 |
I recently did a cutover for a customer. The system is on a T1-Pri, which it had before. I was unfamiliar with the NEC but have worked through most of the issues. However, when troubleshoothing I must have changed a setting because not there is no caller ID displayed when transferring and receiving calls from the automated attendant. The sytem is running version 4.x (dont remember the specifics) so the memory blocks associated with caller ID don't exist. Any insights on what would turn it off would be helpful. Thanks in advance.
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
I'll guess you must have made a change in 1-8-08.
D
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Joined: Aug 2011
Posts: 4
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OP
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Joined: Aug 2011
Posts: 4 |
I've enabled caller id in 1-8-08 and the issue remains. I'm stumped b/c as far as I can tell the caller ID should be showing. For clarification it's on Transfer and not forwards.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
So you are getting CID when you don't use auto att? & it remains when you trans fer to another ext?
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Joined: Aug 2011
Posts: 4
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Joined: Aug 2011
Posts: 4 |
When the DID call comes direct to the extention the CID shows. When I then transfer this call to another extention CID does not show.
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Joined: Aug 2011
Posts: 4
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Joined: Aug 2011
Posts: 4 |
If the Automatic Trunk-to-Trunk Transfer is set in 1-8-7 (p1-LK7)will this prevent caller id showing? It is set default to allow.
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