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Joined: Apr 2004
Posts: 585
Member
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OP
Member
Joined: Apr 2004
Posts: 585 |
I'm working with an Octel Serenade (200- I think). I have 2 issues- wrong greeting plays at night at wrong time on weekends, and how to record holiday greeting. The wrong greeting is playing on holidays. Customer wants night greeting to play on holidays. Night greeting comes on at 6pm every day (7 days), but customer wants it changed to 4pm on weekends. I think this is controlled by the telephone system-Toshiba CTX, but am not sure. What controls the night greeting time and how can I change it?
Here's some additional details- I believe that info 511 and 512 controls COS 511 which has 700 listed as the intercept mbx. When I call the system, 700 plays day greeting, so does 701. 703 plays night greeting. 704 is not available, but when you call holidays it plays "extension 704 is not available".
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