atcomsystems.ca/forum Forums Other TDM Phone Systems VoiceMail Systems and Programming Keyvoice VM server keeps rebooting

Hi. I have a Comdial PBX and a KeyVoice VM server running Windows 2000 SP4. For the past 10 days, the KV server will constantly reboot approximately 5-10 minutes after the desktop loads. During a reboot, the monitor screen goes black and the BIOS post starts as if someone hit the reset button.

Thinking that it may be a kernel panic, I disabled "automatically reboot" after a system failure. No dice. The System and Application logs don't tell me anything. I'm not sure if the various logs in the VM folder tell me anything as I don't know how to decipher some of them.

It seems that the only way to break this cycle of reboots is for me to stay remotely connected via VNC. Last couple of days, VNC is not enough to keep the server up. It seems a combination of staying connected by VNC and having Windows Task Manager running in the background keeps it up longer. Outwardly, the server seems fine. The problem seems to have started when a cable install tech was running wires behind the server. I'm not sure if he dislodged anything. Everything seems plugged in tight. The rack case has a green and red light in the front. I don't know what they symbolize.

Has anyone seen anything like this? What is the next thing that I need to check?

Thanks.

I am fighting 2 systems like this myself. Nothing in the status logs...auto reboot on errors turned off. Mine can run 5 minutes or 2 hours..it makes no sense. Hopefully someone else has seen this issue and has a fix.

it might be hardware related. Are all the fans running correctly? Is the CPU cooled correctly? An overheating CPU will generally do a shutdown to prevent damage, although the shutdown usually does not involve a reboot. Did you load any updates on the OS side?