Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
AOL's last gasp
#275135 07/06/06 10:03 PM
Joined: Feb 2005
Posts: 12,217
hbiss Online Content OP
Member
***
OP Online Content
Member
***
Joined: Feb 2005
Posts: 12,217
Happened to notice the market report on CNN today. I caught a report they titled AOL's Last Gasp. Seems subscribers have been abandoning in record numbers and their stock is sliding.

AOL employs "retention specialists" that subscribers get to talk to when they want to cancel. CNN played a recording of the conversation one subscriber had with one when he called to cancel. Basically over a half hour of BS and double talk designed to wear you down.

With most people now using broadband and DSL, AOL is even more useless and an added expense. How long before they disappear?

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
NEC search for systems, cards, phones, software, manuals and repairs!
Re: AOL's last gasp
#275136 07/06/06 11:20 PM
Joined: Sep 2005
Posts: 2,049
Member
Offline
Member
Joined: Sep 2005
Posts: 2,049
Hal
you are right on with your Post about AOL . They just did not keep up with the times . Good or Bad things move on ! smile


Let It Be , I live in a Yellow Submarine . SCCE
Re: AOL's last gasp
#275137 07/06/06 11:24 PM
Joined: May 2005
Posts: 1,106
Member
Offline
Member
Joined: May 2005
Posts: 1,106
I tried to cancel AOL for a customer, and AOL sat there for 25 minutes telling me that the network I installed was insecure, which it was/is more secure than any other i've built and they wanted me to have the customer pay $5.95 a month just to use their browser! That is down-right low.


Kristopher
Re: AOL's last gasp
#275138 07/07/06 05:08 AM
Joined: Feb 2006
Posts: 409
Member
Offline
Member
Joined: Feb 2006
Posts: 409
My wife is a Aol hold out, she likes all the features. I could care less about the browser and was ready to cancel when I got a letter is the mail about AOL high speed. It is provided by Time Warner as a cable modem for the same price as the dial up we did pay. Not quite as quick as Road Runner but well worth the price. cool


WWW.EmeryCommunications.com
Authorized SMB Avaya Business Partner
Re: AOL's last gasp
#275139 07/07/06 05:53 AM
Joined: Oct 2005
Posts: 160
Member
Offline
Member
Joined: Oct 2005
Posts: 160
There's an article about AOL at https://www.slashdot.org today:
"AOL may give away more services including its AOL.com accounts reserved for paying customers. They have a proposal under consideration which calls for Time Warner's online unit to stop charging subscription fees to users who have high-speed Internet access or even dial-up service from a rival provider. Under the plan the company would continue to charge the fees for those needing dial-up access through AOL. The AOL software also would allow subscribers to continue using instant messaging, Web journals and other services without having to download separate software or figure out Web-based options. That would ease the transition and encourage them to keep using AOL services, the person familiar with the matter said."

Re: AOL's last gasp
#275140 07/07/06 05:56 AM
Joined: Oct 2005
Posts: 788
Member
Offline
Member
Joined: Oct 2005
Posts: 788
When I tried to cancel my AOL subscription a few years ago when I switched from dial up, I actually had to get rude with the lady I was talking to. She kept wanting me to keep AOL for "free for the next 3 months", while I made a decision on whether or not to unsubscribe from AOL. I told her I had already made that decision, and what part of it didn't she understand? I really got agitated! I couldn't believe they would do that much to try to keep me as a customer.


Phil

SCCE, TTA, CTP
Re: AOL's last gasp
#275141 07/07/06 08:36 AM
Joined: Nov 2004
Posts: 2,698
Member
Offline
Member
Joined: Nov 2004
Posts: 2,698
I was buying a computer at Staples Store a number of years ago when I realize you were caught up in an AOL contract for internet with a computer purchase. I stopped the purchase of the computer but AOL started billing me anyway. I had a hard time getting rid of them. Staples finally helped me to get AOL to stop billing. I now give my AOL disc mailings to my dad to pretty up his sturgeon decoys.


To Succeed in life, you need three things: a wishbone, a backbone and a funnybone. ..Reba McEntire
Re: AOL's last gasp
#275142 07/07/06 10:29 AM
Joined: Feb 2005
Posts: 12,217
hbiss Online Content OP
Member
***
OP Online Content
Member
***
Joined: Feb 2005
Posts: 12,217
Come to think of it I haven't seen any AOL discs lately. I would get them in the mail, with the newspaper and magazines. My 98 year old mother even got one with her AARP stuff.

Gee, guess they had to cut back.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Re: AOL's last gasp
#275143 07/07/06 11:05 AM
Joined: May 2003
Posts: 1,362
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 1,362
I ran across this the other day. Sad to say they haven't changed since 10 or so years back when I had to actually pay my bank a fee to stop the automatic withdrawal from my account. When they treat people like this, they deserve to go under.

https://break.com/index/aolhell.html

Re: AOL's last gasp
#275144 07/07/06 11:52 AM
Joined: May 2003
Posts: 2,267
Member
Offline
Member
Joined: May 2003
Posts: 2,267
Quote
Originally posted by Phil:
When I tried to cancel my AOL subscription a few years ago when I switched from dial up, I actually had to get rude with the lady I was talking to. She kept wanting me to keep AOL for "free for the next 3 months", while I made a decision on whether or not to unsubscribe from AOL. I told her I had already made that decision, and what part of it didn't she understand? I really got agitated! I couldn't believe they would do that much to try to keep me as a customer.
It took me 45 minutes to get them to shut mine off. Then I recieved a phone call every week for about 3 more months begging me to come back...

Page 1 of 2 1 2

Moderated by  metelcom 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
Suttle Apparatus Acquisition.
by dexman - 07/11/20 03:59 AM
Headset in-use relay
by SST - 07/08/20 06:33 PM
Partner ACS AA
by mtncomm1 - 07/08/20 04:18 PM
Samsung SVMI20i
by crazy canuck - 07/08/20 03:40 PM
Help with Electra Elite IPK
by ECI Tech - 07/08/20 11:56 AM
Who's Online Now
37 members (dexman, Yoda, Carl Navarro, ffej010, RATHER BE FISHING, Mercenary Roadie, hitechcomm, hbiss, EV607797, nonameyet, newtecky, BobRobert, nortelvoip, justbill, mbhydro, usedphones, juno, Silversam, JBean3329, Marko65, Ruben, Rok1215, Arthur P. Bloom, Touch Tone Tommy, crazy canuck, Curlycord, OBT, KRRath, Memphisribs, mtncomm1, Bob-o, Joel J., Professor Shadow, jacktel, conxtel, Meyery2k, mike b), 320 guests, and 57 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,806
Posts636,323
Members49,310
Most Online5,661
May 23rd, 2018
Today's Birthdays
94astro, Jasonrod11, Joefish711, John McFerren, Timo
Newest Members
StevCom, DaleG, jlspeck, Real Estating, ForestHillChurch
49310 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters (30 Days)
dexman 21
dans 10
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners