EMP & Lightning Home Surge Protection
EMP - Click Here!
Global Test Supply
Linked Banner to your Product or Website
eCommerce website for sale!
Previous Thread
Next Thread
Print Thread
Rate Thread
#27525 09/26/01 10:16 AM
Joined: Sep 2001
Posts: 3
Member
OP Offline
Member
Joined: Sep 2001
Posts: 3
I have a Comdial Executech E80PT with a Comdial Execumail voice mail. I have been told the KSU supports DID. I have read the manuals but it is not clear to me how to program the phone system to let outside callers directly ring extensions and have no answers tranfer to the voice mail system. Can someone shed some light on this for me?

Global Test Supply 728x90
#27526 09/26/01 01:39 PM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
If you have a E80PT you have a Comdial 2000 and it doesn't support DID. However you can program the voice mail to transfer a caller to a station by programming the AUTOMATIC TRANSFER OF VOICE MAIL, VOICE MAIL LINE ID also needs to be programmed so the voice mail will determine how to answer the line.
Hope this helps
dtmf


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com]
Telrad Digital Programmer networked and standard kits available.
Commercial and Residential All Types Phone Service
#27527 09/26/01 05:08 PM
Joined: Sep 2001
Posts: 3
Member
OP Offline
Member
Joined: Sep 2001
Posts: 3
Can you tell me what the difference between DSID and DID is. It look slike DSID will do it, NO. If not, can you just give me the basics on how to set up the voice mail. Also, my ohone provider is asking if I need "immediate" or "wink".

I understand how to program the KSU very well but I have NO experience in getting it to work with DID.

Any help is HUGELY appreciated

#27528 09/27/01 03:28 PM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
The DISD feature lets a caller call a intercom number, it is a internal feature that you can set up in Miscellaneous programming.You can make any line you have a DISD line. To have it go to voice mail, program the voice mail to be the assist station. Or have the station forward his calls to his voice mail when he can't answer it. If you don't the call will be dropped.

DID numbers come on a circuit that you order from a Co provider that gives you so many 7 digit numbers that you can assign to different stations.

Are you sure you have a E80PT ? Because the questions you are asking pertain to the Digital system.
Hope this helps
dtmf

[This message has been edited by dtmf (edited 09-27-2001).]


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com]
Telrad Digital Programmer networked and standard kits available.
Commercial and Residential All Types Phone Service
#27529 09/27/01 06:59 PM
Joined: Sep 2001
Posts: 3
Member
OP Offline
Member
Joined: Sep 2001
Posts: 3
Yes we are using the Executech E80PT. In the manual it talks about the DSID feature. I thought maybe this could be integrated with DID so that callers coming in can be routed automatically to the correct intercom station.

Our new phone provider can do DID so that is what is promting these questions.

SO how does DSID work. Is it just a feature where when people call in, they get hold music and they can type in an extension. It sounds like a poor man's auto-attendant.

#27530 09/28/01 01:23 PM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
Yes its just a feature that you can program on any line you have on the system now.When the caller calls in it gives them intercom dial tone so they can dial the station them self and they hear music until call is answered . It tends to drop calls unless you set it up and test the rings until you have it set up just right. Auto Attn through the voice mail works much better when you get you clients to know the station they want.
dtmf


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com]
Telrad Digital Programmer networked and standard kits available.
Commercial and Residential All Types Phone Service

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,271
Posts634,039
Members49,492
Most Online5,661
May 23rd, 2018
Today's Birthdays
redneck
Newest Members
Mitel Hotel, Jonathan Renaud, dentnshell, Adam Suth, Roger Foisy
49,491 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 6
jsaad 3
MnDave 3
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
21 members (JBean3329, metelcom, sundance, Ruben, Coral Tech, BobRobert, jeffmoss26, justbill, hitechcomm, dukane123, BILL DEMMER, dexman, Pinecreekboy, Touch Tone Tommy, KRRath, gelehu, Silversam, Butch Cassidy, MooreTel, mongo5150, OBT), 478 guests, and 110 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud