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#27897 08/06/02 06:20 AM
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Does the DSU 408 Cabinet come with any ACD or DCD functionality?

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#27898 08/06/02 10:22 AM
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You can use ACD with it, it's a stand alone unit that hook up to the station ports on the system.


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#27899 08/06/02 02:54 PM
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Comdials DSU does support Direct Department Calling. The manual is rather vague on this but it does work rather well and agent log on/off buttons need to be programmed on each phone. Programming can be accomplished via set but is much easier if your wired at the block for PC access. With the 408 why bother!


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