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Joined: Feb 2002
Posts: 56
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Joined: Feb 2002
Posts: 56 |
Is there a way to program "common" intercom numbers on a several DXP telephones? The situation is we have voice mail answering as an auto attendant for all incoming calls. When the caller selects a particular option from the auto attendant tree we want all phones in a particular area to ring at the same time. We anticipate we will need more than one appearance of the intercom numbers so that the calls will hunt down.
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Joined: Jan 2002
Posts: 33
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Joined: Jan 2002
Posts: 33 |
Under Station options in VMMI, open up station hunting.
You'll need to create a hunt group using a "intercom" number that is not used already.
Once the group is created, add the extensions that you wish to ring, then go back to the main station hunting options page and enable the hunt type. I think it can hunt from one station to the next, or ring all. You'll probably want to program an overflow extension and time to make sure the call is covered.
Another option is to use the ACD/or Customer Service features of your voice mail if you have the Comdial/Keyvoice voice mail system.
The help files in VMMI are pretty good about explaining station hunting.
Good luck.
Chris
Chris Brown
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Joined: Feb 2002
Posts: 56
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I need some further clarifications regarding programming group intercoms in the DXP Plus. We have five phones that I have placed the appearance of the group intercom on. We need to have a minimum of busies on the group intercom. What is the exact procedure to program the group intercom or existing stations into the group intercom so that it will hunt? Thanks
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Joined: Jan 2002
Posts: 33
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Joined: Jan 2002
Posts: 33 |
I really don't use the group intercoms for hunting. Every station has its intercom number that it is assigned. We use three digit intercom numbers. Each station is also assigned two group intercoms, which are four digits. So extension 101 will also have group intercom 3101 and 4101 assigned to it for hunting and buttons are mapped for the two group intercoms.
Station hunting is a sub "tree" under the station programming tree in VMMI. Station hunting is how I handle multiple ringing or hunting.
Chris Brown
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