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#284334 08/01/07 06:41 PM
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OK, so I come home tonight and am walking the dog. My wife calls me in a panic on my cell phone indicating that when she calls our house, "some little kid" answers the phone. I assure her that I will head back home and check. Sure enough, there are no little kids running around. I pick up on line 1 and there's nothing there.

I place a call to XXX-0707 and get "hello, please stop calling, my mommy isn't home. We just moved here today and I am scared". (That's another subject, a six-year-old left home alone).

Seems that the almighty VZ stole my pair and gave it to a new installation nearby. Unfortunately, it had my number working on it! God forbid that "L'Arande' Al-Shafiq" the installer actually tests the circuit before he leaves the site! Dial tone...Yep...I'm up outta heah. Now, my number is working at someone else's house (on my dime) and my line is dead. I am pretty sure that his birth name is something different, but that's yet another subject.

Of course the automated test system assured me that the line tested fine and that someone will be out next Wednesday (a week from today) to correct the problem, but there may be a charge if the fault is determined to be in my inside wiring or equipment.

Yeah OK, so an inside wiring fault can cause my number to magically move to another physical address! My blood begins to boil. I generally try to follow most automated systems, but this one was overly-simplistic and was poking at my last nerve after a long ride home.

I eventually "zeroed-out" and got a pretty sharp guy named Willie on the line after about 20 minutes on hold. I explained this to him and also informed him that I put a meter on the pair and it came back as wide open, as in about 1,600 feet from my house. There is a cross connect box that's about 1,500 feet in the same direction. He asked me if I was a company employee and I said no, but that I know what I am talking about. He offered little resistance and agreed that this is not my problem, forwarded my number to my second line and apologized. He committed that it will be fixed tomorrow.

It's very rare to interface with Verizon employees that have much more to offer than a voice and supporting heartbeat, but I think that my outage might actually get fixed this time. The local repair guys are old-timers (for now) and a lot more intelligent than the installers, so we'll see.

If my employees made major mistakes like this one, well let's just hope that they don't. My customers have a choice for their providers of service and equipment. I don't.


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#284335 08/01/07 06:53 PM
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Did you unplug each phone one at a time first?


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#284336 08/01/07 08:00 PM
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I had the same thing happen to me with my main office line. One of my customers called my cell phone and wanted to know why a kid was answering the phone at my office. I called the office number and a kid answers the phone. I asked him to put his mom on the phone and she said they had just gotten their phone turned on that day. She said it had been ringing off the hook all day with people wanting their computers or phones fixed. I wonder how much that fiasco cost me that day!!!! :bang:


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#284337 08/01/07 08:08 PM
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Shouldn't have any problem getting the ANAC from them, they obviously aren't using it.


Retired phone dude
#284338 08/01/07 08:12 PM
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Ya mean it really wasn't a problem wit yo PBX?

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#284339 08/02/07 03:39 AM
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"We'll send out a technician, but if the problem is found inside the house there is a minimum charge of $xxx.xx plus materiel, plus tax. Or you could purchase our 'wire maintenance plan' for only $x.xx/month, minimum of 12 months.

Dave


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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#284340 08/02/07 03:39 AM
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This is what I deal with everyday with Verizon, I had them out to a site earlier this week, the drop was completely pulled from the building by a truck, as is cable snapped in two, both sides on the ground...I got the "well the line test ok" so I demand a dispatch out, the next day I get, "test ok to the nid, IW CPE ISSUE". It actually took a vendor meet to resolve this...insane. Just a waste of time, money and effort.


I Swear I did not touch anything bash
#284341 08/02/07 04:47 AM
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You have to laugh because the future looks to be even worse."Fios" {We see the light on your end}or a vender trying to get new tips on fiber or even prove DB signal is weak.At least with copper we can do fast temporary fixes and measure voltages at NID.------------------John

#284342 08/02/07 05:25 AM
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Verizon and scientist... 2 words you never see together?? :rofl: :rofl:


Marv CCNA, CTUB
TeleMarv Services
Providing telecommunication solutions in Ottawa Canada since 1990
http://www.telemarv.ca
Specializing in Nortel Norstar, BCM and Allworx VoIP Servers
#284343 08/02/07 05:58 AM
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:bang: :rolleyes: What's it take? Five maybe ten seconds to simply ID a line? I am SO fortunate that Verizon isn't an LSP/LEC down here. They do handle our LD/FTS circuits, however they seem to be leaving things alone lately (knocking hard on wood!). At least Willie was able to listen and offer some help. :thumb:

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