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#29907 07/27/04 09:19 AM
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martin3 Offline OP
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Ok here is the problem using dx-80 w/33 software calls come in a the display shows the name, hit the button for number and there is nothing there. I have hooked up a cheap id from radio shack and name and number are being sent, works on norstar system also. I called Comdial tech and they said i must have the wrong type of ID service from my telco, but could not tell me what i needed. any ideas?

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#29908 07/27/04 09:47 AM
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only phones programmed to ring will display CID or if the call is transferred there. The soft-key on the left is the one to toggle name and number.

[This message has been edited by bikechuck (edited July 27, 2004).]

#29909 07/27/04 01:34 PM
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martin3 Offline OP
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phones do ring, and when you hit the left soft-key it goes from displaying the caller id name to the screen that is supposed to display number but it only displays line 1 incoming.

#29910 07/28/04 02:14 AM
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There is a CID ring time adjustment on F33 software that isn't on the F32 version. You might check on that.

#29911 07/28/04 07:38 AM
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martin3 Offline OP
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Tried that already, no change still only gives name, but thanks.

#29912 07/28/04 08:23 AM
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Just curious, does the number show up in smdr?

#29913 08/02/04 04:37 AM
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martin3 Offline OP
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no the incoming number does not show in smdr either

#29914 08/02/04 04:42 AM
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Was the system always build 33 or was it upgraded?

If recent upgade. Did you convert the database or just pop in the chips? I have seen this cause software issues.

Have you tried it in a defaulted state?

#29915 08/02/04 10:00 AM
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I think there's a field in Call Handling that allows you to accept data for incoming calls. Check it out & see how its set

#29916 08/03/04 09:24 AM
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martin3 Offline OP
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It is turned on, still nothing.

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