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Joined: Feb 2004
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We are using ACD boxes at a customer site.
When we create a box,655, add members, and test ,
there is a introductory greeting that play before it cycles thru the agents, and queues. How does this happen on a new box. Is it the annoucements. 214-827-3610 option 3 if you would like to hear it.
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Joined: Apr 2004
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Tried it and did not get anything but MOH.
Did you get this issue resolved or did I miss something.
let me know.
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Joined: Feb 2004
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Thats when it is working. Sometimes a greeting comes up that says, blah , blah , blah a record of your information is processed.
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Joined: Aug 2004
Posts: 9,172 Likes: 22
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I tried it about 50 minutes after you posted and it sounded fine. I figured that you worked out the problem. Went stright to the ACD queue....?????
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Joined: Feb 2004
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The ACD box is only set for day mode. I will give it a try tommorow..
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Joined: Feb 2004
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Using trace with the V flag will give you an idea of what the prompt is. That almost sounds like an IVR prompt.
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Joined: Feb 2004
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Joined: Feb 2004
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I havn't heard the actual prompt on your system. Just based on what you said it sounds like one of the prompts from the Key Voice IVR module. Don't knoew that for sure but running trace should help you figure it out.
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Joined: Feb 2004
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Thanks for the help. I will give it a try
tommorow.
Chaz
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