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Joined: Feb 2004
Posts: 842
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Joined: Feb 2004
Posts: 842 |
I have customers complaining that thet are getting the music on hold in there mailbox or to their cell phones after a transfer. I remember something about conference bridges on the FX being used up.This all relates to a line to line transfer that the customer uses on most transfers. Any clues about the music? It seems the line to line transfer did not connect the two parties.
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Joined: Apr 2004
Posts: 731
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Joined: Apr 2004
Posts: 731 |
I think you are right on th money on the conference bridge.
If you are on 16a.
Then you don't need to do a line to line transfer anymore.
I am 90% sure this level came out with the ability to transfer off site with out using the conference ports.
Just answer the call hit transfer dial 9 or hit your out going button dial the number wait for the ring and hang up. this should transfer the call.
LET ME KNOW WHAT YOU FIND.
BD3c
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