sundance-communications.com Forums General General Telephone & Systems Information Customer Loyality

I have a good long standing customer that is moving her office in October to a building being renovated. She is having the cabling done by another company and wants me to move the phone system and voice mail that I sold them.

Wouldnt you be a little pissed off that she didnt give you the cabling job. It was for 15 voice and data runs.

Would you procede and move the system??

Yes I would move it. I've had customers that get a better deal for cabling and there isn't much you can do about it. I always take care of my customers, period!

heck yeah, she already had the hard work done. I can skate in do the move make the real money and be home for dinner.
mark

Yeah had the same thing happen to us, in the begining yes pissed wasn't the word. But right we moved the system, home you dinner, and we added an extra charge. We called it a pissed charge

PS customers have no loalty, it all goes by the bottom line

Well, around here seems like the electricians get most new wiring jobs. OK by me, by time I straighten things out and correct wiring errors I make as much with less work. Bottom line take care of them they'll remember the next time.
Bill

HELL YES
long after the cabler is gone and forgotten you will still be the guy
plus you get to play cleanup and correct his errors for $$$$$$$$$$$$

[This message has been edited by KENB (edited September 03, 2004).]

I like the wiring jobs but I dont miss getting all dirty!

Thankx for the feedback, Im still gonna move the system anyway cause the customer has a staff of female graphic artists that would knock your socks off....

yeah, I'm loosing some of these to electricians too, funny thing is, customers don't seem to be comparing prices. I think maybe it's more of a "one contract for all my wiring" thing.