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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
Hey guys,
I am generally an Avaya guy but, I got a call from a customer and want to help him out. He has a Comdial system and wants to keep the system just disable the voice mail. Can this be done and how?
Thanks for all your help
Dave
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Joined: Mar 2001
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Moderator-Allworx, Nisuko-Tie, Vodavi
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Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
What kind of Comdial and what kind of VM?
Does he just want to delete all MBs??
Does he want to change the programming so that no lines are answered by the VM??
Is this during the day or nite too??
Give a bit more detail.
You may need some phone help/support if you have no manuals. As in a Partner---there's a few programs that you'd have to set back to a default otherwise you'll be running into a bit of trouble.
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Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160 |
JW is right on, if you contact one of us by email or PM we can provide the tech support you will need.
Mark
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Joined: Oct 2005
Posts: 105
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OP
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Posts: 105 |
Mark and JW Thanks. Basically just making the CO's not get answered by the voicemail is probably the best way to go. I will get back to you with what type of comdila and voicemail it is.
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Joined: Oct 2001
Posts: 6,160
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Right. Just stop that line from ringing to the VM first port, then make the first port of vm busy and make sure the line has not been set to ring all ports at once. Some systems had to do it that way.
Mark
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Joined: Apr 2004
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Also make sure the stations are not forwarding to vmail.
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Joined: Oct 2005
Posts: 105
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OP
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Joined: Oct 2005
Posts: 105 |
It is a Comdial Impact with a Key Voice Mail.
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Joined: Oct 2001
Posts: 6,160
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Make sure the lines are programmed to ring where you want them to ring then unplug the Key Voice.
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Joined: Apr 2004
Posts: 731
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Originally posted by markk:
Make sure the lines are programmed to ring where you want them to ring then unplug the Key Voice. Then box it up and send it to me!
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Joined: Oct 2005
Posts: 105
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Posts: 105 |
thanks guys I figured it was something as simple as that. I haven't been to the site yet but, will be going either tommorow or thursday.
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