|
Joined: Jun 2006
Posts: 2
Member
|
OP
Member
Joined: Jun 2006
Posts: 2 |
We have been working on this issue with our vendor for months to no avail. We have an FXT with a PRI. All 23 channels on the PRI should be 2 way. However, if more than 8 outbound calls are placed, all phones get a "No Lines Available" message. The vendor has assured me that the trunk group is larger than 8 trunks. Here's what we've done: *PRI testing with both carrier & CPE on site. *Swapped the PRI card *Swapped the PRI card slot *Collected/analyzed errors *Had a 2nd vendor come in and examine the programming. *Escalated to Comdial.
Right now, we're talking about trying to budget for a whole new PBX. Any thoughts would be appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Aug 2004
Posts: 9,155 Likes: 16
Admin
|
Admin
Joined: Aug 2004
Posts: 9,155 Likes: 16 |
1. Check how many lines are programmed in your outbound line group. You may have multiple line groups and it's not stepping between them. I would turn off ARS and try direct dialing and see if the problem is a switch or carrier problem.
2. Button map all 23 B channels on a 24 button set and check that they are all in service.
|
|
|
|
Joined: Feb 2006
Posts: 150
Member
|
Member
Joined: Feb 2006
Posts: 150 |
|
|
|
|
Joined: May 2005
Posts: 951
Member
|
Member
Joined: May 2005
Posts: 951 |
Sometimes it is thge little thing snot checked that are the solutions.
Jim Hoey SST Communications 597 West Montauk Highway Lindenhurst, New York 11757 631 956-0100 www.sstcom.com Business telephone systems on Long Island and New York City like Comdial, Vertical, Avaya, Panasonic
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
RBF has some great things to try. Start there, and let us know what you find.
|
|
|
|
Joined: Nov 2004
Posts: 524
Member
|
Member
Joined: Nov 2004
Posts: 524 |
If the suggested procedures don't shed any light on your problem, you can send the database to us for analysis. Comdial will no longer provide any support on the FXT-sorry to say.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
|
|
|
Forums84
Topics94,262
Posts638,697
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
86
guests, and
407
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|