sundance-communications.com Forums General General Telephone & Systems Information In Line Call Agent Call Quality Monitor Equip

Looking for small business telephone closet recording system for monitoring and training call agents -- one or two at a time. Don't need archiving just record in closet and play elsewhere. Voice or line activated. Have a Lucent Merlin Legend with RJ45 jack on the premise wiring. Would like to id sources of equipment (or jack adapters to commonly available equipment). THX.

FYI
A Viking SO-24 has ability to monitor 24 ports (one at a time) accessable through a single line phone. It's very versitile, and it comes with cords to attach a regular tape recorder (they recomend a radio shack recorder in the documentation. You can start recording at any time during the conversation. I've installed several for customers that are very happy with them. The best function of this unit is that it has a slow bleed into the conversation. That means the other parties on the line will not hear the intrusion. I haven't had any complaints yet. Hope this helps!