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Joined: Oct 2004
Posts: 59
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I had this same problem this morning. I had to cold start the system and restore. I tried everything on this page plus tried swapping the phones. What extention did you have your problem on and what software are you using?
This was extention 107 and I'm using Release K17.
Jeff
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Joined: Feb 2007
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Retired Moderator
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Retired Moderator
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Off topic but a caution about K17. If you reboot the system the voice mail may not come up until you hit the reset button on the voice mail card (flash vmail).
I would install this software only on systems with a UPS.
--Bill.
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Joined: Oct 2004
Posts: 59
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Had anyone else had this problem? I've had it happen on two different extentions. 107 and 105
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Joined: Nov 2004
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We've installed several DX120 systems and have not seen this problem. I believe all of ours are running I17 software though.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Oct 2001
Posts: 6,160
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I've got one today, same lock-up light lit for x-105.
It sounds like a cold start is the only solution?
Mark
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Originally posted by Mark K.:
I've got one today, same lock-up light lit for x-105.
It sounds like a cold start is the only solution?
Mark If none of the above fixes it, then I would say that's going to be the case. How strange. What version was your's at, Mark? I wonder if this is a "known issue" yet.
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Joined: Aug 2004
Posts: 9,159 Likes: 16
Admin
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Admin
Joined: Aug 2004
Posts: 9,159 Likes: 16 |
It's well known that this is an unknown "known issue". :rofl:
BTW the repower up on voice mail with K17 has been fixed with a firmware and PCDBA upgrade.
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Joined: Oct 2004
Posts: 59
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I've fixed this problem with both a cold start or by moving the extension to a different port.
Is there a PCDBA/Software newer than K17?
Jeff
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Joined: Oct 2001
Posts: 6,160
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This is the first SW that came with the system, the one without the daylight saving fix. Is that K? I don't remember. Here is a copy of the email from tech support. His spelling, not mine.
--------------------------------------------------
As long as we make databases there will be the possibly they can get corrupted. The best we can do is have backup and a UPS in place
If you have tryed restoring a database backup before the problem started and that did not fix the problem
then Cold start is the only sloution left.
--------------------------------------------------
(what did he say? ) Yup, I tried to fix it before it broke but it was still broke when I finished.
Yikes :confused:
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Joined: Mar 2006
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I miss calling Charlottesville for tech support. And I miss the heavy metal-cased DSUs...  Good thing Comdial sold to Vertical...otherwise they would have to worry about updating their original company tagline: Made right in the U.S.A.
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