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#36670 05/25/07 02:19 AM
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I took care of the problem yesterday. You can download the programming, do a cold start and then reload to clear the trouble. This is an F17
Mark

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#36671 01/04/08 05:02 AM
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We just had this same problem happen on a F19 system. A cold start and reload was required to fix the problem. Does anyone know if this was supposed to be fixed in F19? Or if it will be fixed in the next rev?


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#36672 01/04/08 06:56 AM
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I thought it was but that is not the case, they have an F20 out now and it lists this as a known issue in it too! Of all the 120's I have out there I only have one system that does it. It happens about every 4 or 5 months.
Mark

#36673 05/13/08 07:07 AM
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Update;

I have continued to have trouble with the same site every 2 months or so. Today it was Ext. 101 and this is on a new cabinet w/ 20 SW that I swapped out the last time this occurred on 3/8/08. The only thing this system has in common with the one removed is that I'm using the same VM board. Anyone think the VM could be the cause? Is anyone having this trouble on a 120 without VM?

Seems like vertical is horizontal on this problem.

Of the hundred or so systems I have out there this is the only one having this trouble.

#36674 05/13/08 10:04 AM
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Out of curiousity has tech support run any debug on the cabinet when this happens? I see it is available when you login to upgrade the cabinet. I don't ever remember having this issue at any of our sites.


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#36675 05/13/08 11:21 AM
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The only contact I had with them is noted about 7 posts up, they never suggested a debug. I think they know of it as you said and don't have a fix other then a cold start and reload. Because it's the same site and a different system with the latest software, I'm wondering if it has something to do with the VM card. That's the only part that has remained the same (that and the phones) since It all began.
BTW - I didn't upgrade that system, I got them to replace it with a system that had the new software.

#36676 05/14/08 02:45 AM
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Extensions 105, 107 and 110 have issues. The associated DDS key will show busy for no apparent reason. Normally the phone goes crazy too but this doesn't always happen. Also these extension and extension 101 are usually the ones afflicted with the military time issue.

I believe the problems are caused by bus noise. The same issues were displayed on another TECOM system called the DHS-E. In some cases it seems the bus noise may be bad enough to cause database corruption. TECOM's hokie fix on the DHS-E was installing a bus terminator on unused station card ports. It didn't work. I further believe the bus noise corrupts the database requiring reinitialization.

I think TECOM is trying to work around this issue with software and has so far shown limited success.

With the advent of the Vodavi SBX I'm personally not sure how much more time and investment Vertical is willing to do on the DX series.

#36677 05/14/08 12:18 PM
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That makes sense, the noise part, but why with this large installed base do I only have one location that has the trouble on two different 120's ? Makes me think there is an enviromental factor or as I asked in the prior post, perhaps the VM card is causing the trouble. Have you had any of these issues with systems without voicemail? No one has responded to that question yet.

#36678 05/14/08 12:40 PM
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I have had this issue regardless of vmail or a PRI card. As with the DHS-E, not all of them would do this. The problems though usually folowed the cabinet. I haven't verified if the problem follows the cabinet on the DX since I usually just dead out and change extension numbers if I have this issue.

At one time I thought this was site specific but in most cases I don't believe this to be true. I have never found a correlation concerning power or RF interference. One thing I have noted is the mere act of swapping a station board with another one may clear it up. Sometimes just reversing 2 station boards in the same system fixes it.

Regardless, most of us have plenty of extra extension ports so I've never considered it much of an issue. Just another TECOM weirdness. The DX series is by no means the only TECOM system exhibiting these traits.

Those with Sprint Protege experience can attest to this also.

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