|
Joined: Mar 2006
Posts: 58
Member
|
OP
Member
Joined: Mar 2006
Posts: 58 |
After a lightning strike the DXP was down. A re-set got it working but it appears to have gone back to default program. I have a current backup but can't log in with VMMI. Receive message saying login has failed, make sure communication parameters are correct. I have tried using the customer's admin password as well as the default installer password. I have tried different baud rates. Any ideas? Thanks :bang:
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
|
Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
just a thought, have you tried to log in using Procomm?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
|
|
|
|
Joined: Jul 2003
Posts: 6,768
Member
|
Member
Joined: Jul 2003
Posts: 6,768 |
I'll bet the voicemail and the DXP are on seperate powers legs. The serial port is now bad on one or both peices of equipment.
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Are you getting smdr, can you connect with hyperterm and is switch 8 on?
|
|
|
|
Joined: Jul 2003
Posts: 6,768
Member
|
Member
Joined: Jul 2003
Posts: 6,768 |
Unless the DXP is a very early revision the baud rate will not be effected by a default. A good point by jwooten is switch 8, this will force the main serial port to 9600,N,8,1
I don't know why I thought I saw voicemail involved when I first read the post. :confused: Was anything connected to the serial port when it got hit? If not the port should be OK.
|
|
|
|
Joined: Mar 2006
Posts: 58
Member
|
OP
Member
Joined: Mar 2006
Posts: 58 |
Originally posted by CMDL_GUY: Unless the DXP is a very early revision the baud rate will not be effected by a default. A good point by jwooten is switch 8, this will force the main serial port to 9600,N,8,1
I don't know why I thought I saw voicemail involved when I first read the post. :confused: Was anything connected to the serial port when it got hit? If not the port should be OK.
|
|
|
|
Joined: Mar 2006
Posts: 58
Member
|
OP
Member
Joined: Mar 2006
Posts: 58 |
Switch 8 is on. An on site programming computer was connected to serial port. I am in the process of loading VMMI software on my laptop to see if I can get in with it. I don't have Procomm software. I tried hyper terminal but could not get a response. Software is 13A
Thanks Roy
|
|
|
|
Joined: Mar 2006
Posts: 58
Member
|
OP
Member
Joined: Mar 2006
Posts: 58 |
loks like a bad maintenance port. thanks guys
|
|
|
|
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
|
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
I thought switch 8 just allowed new software to load. Switch 1 is the one that sets the default 2400 9600 baud rates on Com 1 and 2 (isn't it??)
Justin
|
|
|
|
Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
|
Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Before you say the board is funky, disconnect all station and line cables reset the system then check. Also check 232-2. It's default is 300 7N2. Justin, I don't remember sw1 doing that but then I don't remember alot of things. I will check hard copy back in the shop though!
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
2 members (dans, erniejoey),
135
guests, and
287
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|