Business Phone Systems

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#37684 09/21/07 09:14 AM
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stcjeoh Offline OP
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I can't seem to get outside calls transferred to the mailboxes on a Debut I'm working on. What is the sequenc for this? Is it tran/conf then the station #. That's what I've been doing and it'll ring the station once, but then goes back to the original transferring station.

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#37685 09/21/07 10:24 AM
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Well, lets try this sequence.

Push the TRANSFER key.

Dial number of the voice mail or press the vm hotkey.

Dial number of the mailbox to which you want.

*

hang up smile


-TJ-
#37686 09/21/07 11:48 AM
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stcjeoh Offline OP
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that didn't work. in my keyvoice program, i have it setup for wait for answer, 4 rings, and to mailbox 21. it rings the station one short ring, then pauses like it's waiting for the 4 rings but still comes back to the attendant.

#37687 09/21/07 12:17 PM
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Who is doing the transfer ?

The debut or is it after you answer outside line
by answering the call with the keyset ?

I gave the steps for manually putting the caller into a mailbox.

Is this system even on line ? are you just installing it?

I assume its on a Comdial ? right?


-TJ-

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