web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2007
Posts: 2
Member
OP Offline
Member
Joined: Aug 2007
Posts: 2
Would anyone here know:
1. When (month/year) Comdial announced the DXP to be end of life?
2. Did it make that announcement by e-mail or snail mail? (If so, I'd love a copy.)
3. After Comdial discontinued the DXP, did it "license" any other company to continue making new DXP components or just to "refurbish" such components?

The reason for this query is that I paid this guy for a new phone system for my small business in 2003. He installed a DXP (in 2004) without telling me that it was a discontinued product...and the components that he used had date labels going back all the way to 1993. I have since had someone else replace the DXP (which failed a couple years later) with an FX-II and therefore had to pay for two phone systems in 2 years. I'm therefore trying to get to the facts.

Any help or advice will be truly appreciated. Thanks.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jul 2003
Posts: 6,768
Member
Offline
Member
Joined: Jul 2003
Posts: 6,768
There was a DXP and DXP-plus and there was a plan to discontinue the DXP. I was the product manager and never wrote anything because the DXP and DXP-plus were bringing in a lot of revenue. I believe Comdial died before the DXP did. There was a tremendous amount of equipment that was sold to another company along with a license to continue production. The date codes on the tags may reflect new stock and was on the shelf for a few years.

I have installed them as new as late as June 2006. The DXP and DXP plus are great products and I have several still under contract in hotel were you cannot afford down time. I would be interested as to why the DXP was replaced. What was the failure that required a replacement?

Joined: Aug 2007
Posts: 2
Member
OP Offline
Member
Joined: Aug 2007
Posts: 2
When the DXP failed a couple years after it was installed, I called in a different telephone system company to come fix it. By then, I had my doubts about the guys that had originally sold me the DXP so I didn't call them. Besides the system was out of the 1-year warranty that it orginally came with.

It was this new service tech who first pointed out to me that the DXP I had been sold was made with mishmash of older parts. Furthermore, when this tech called Comdial (or whatever it had changed into by then) for technical support, they told us that the DXP had been end-of-life for a few years at that point. (I think they said since 2001). All of this was news to me since I thought that I had ordered and paid for a state of the art phone system and was sold something that was not.

Another discouraging sign was that some of the cards in the DXP had handwritten labels with a month and year written on it affixed on top of the Comdial serial number label, and I suspected that these parts had been repaired at some point.

I was faced with a choice on whether I should throw good money after bad by repairing the suspect DXP or if I should just take a hit and buy a FX II. Being in a business (motel) where reliable telephone communication is critical, I chose to do the latter. The FX II has worked great since then and given me no problems.

Joined: Aug 2004
Posts: 9,155
Likes: 16
Admin
*****
Offline
Admin
*****
Joined: Aug 2004
Posts: 9,155
Likes: 16
The handwritten labels were kind of confusing from a Comdial support standpoint. If I had an 11 month old card that was even suspect then Comdial would replace them but use those hand written labels to reflect the start of the warranty date of the previous board. If those labels were removed (voiding the warranty) many times you'd see a board manufacturing date that was quite recent. It was very common to have new old stock (never used) boards in inventory with those labels. I still have some on the shelf. There was also a program to buy boards from Comdial if they were overstocked..many of these had the written labels also.

I still have quite a few in service and will continue to sell and service if requested as the parts and support is still available.


[Linked Image]
Joined: Jul 2003
Posts: 6,768
Member
Offline
Member
Joined: Jul 2003
Posts: 6,768
Another discouraging sign was that some of the cards in the DXP had handwritten labels with a month and year written on it affixed on top of the Comdial serial number label, and I suspected that these parts had been repaired at some point.

Hand written labels reflected the remainder of the warranty on an advance replacement. As RBF stated the date code on the card was more recent. These were new boards that went out to a dealer and most likely the dealer had already used his own stock to take care of the problem. When the dealer received the advance replacement he just put it on the shelf. If the DXP was removed in 2004 (five years ago), why the concern now? It lasted the one year warranty you received from the original installer and you could be getting a lot of BS from the next guy. I would say too much time has past to worry about it now.

Being in a business (motel) where reliable telephone communication is critical, I chose to do the latter.

The Comdial DXP and DXP-plus have been used in the hotel motel business for years The Comdial concierge (hotel/motel system)was based on the DXP. The DXP/DXP-plus was also the heart of the Comdial E-911 system. It was installed in PSAP's because of it great reliability.

Too bad you still don't have your DXP. The FX series was based on the DXP series but was never as good. They share common code software!


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5