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DX-120 Auto Attendant
#41964 01/26/10 09:43 AM
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Hey,
I've recently installed a comdial dx-120 telephone system at our business. everything is working fine except the auto attendant. we're trying to have the AA answer after about six rings, right now it's answering after only three.

we've changed the call handling > auto attendant settings in PC DBA. The "Ring time to answer" is set to the maximum amount (which is 20 secs.). and the "No answer time" is also set to the max (90 secs.). It is currently in day settings but i have tried evening settings, which has the same effect.

is there anything that i am missing? something doesnt seem to be right, i wouldnt think that the maximum amount of time to answer the phone would be more than three rings.

any help would be appreciated. thank you!

Comdial Telephones & Systems
Re: DX-120 Auto Attendant
#41965 01/26/10 10:24 AM
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Moderator-Allworx, Nisuko-Tie, Vodavi
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Brian: [Linked Image from img125.echo.cx]
1. Are you sure you have just the AutoAttendant card and not a VoiceMail Card?

There aren't too many AA cards out there.

Re: DX-120 Auto Attendant
#41966 01/26/10 02:30 PM
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Set the CO Line Pre-Defined CF time to 20 secs and you will get about 6 rings.

Re: DX-120 Auto Attendant
#41967 01/26/10 02:55 PM
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thank you for your replies, where would i find the CO Line pre-defined CF option in pcdba?

the card that i have is DX-80 DX-120 7271C Flash Voice Mail, before i put the card in, the phones would have unlimited rings.


thanks

Re: DX-120 Auto Attendant
#41968 01/26/10 08:37 PM
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u need to but the all the lines into a ucd group then set the ringing sets into this then set your timer then your forward to vmail.


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Re: DX-120 Auto Attendant
#41969 02/01/10 08:29 AM
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thanks for all of your help, looks like i got it working.

I went to the "Programming" menu > "Extension Application" > "Uniform Call Distribution"

then scrolled hunt group 24:433 and changed the "No Answer time" from 10 seconds to 25 seconds.

Re: DX-120 Auto Attendant
#41970 02/03/10 07:43 AM
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well, come to find out this actually did not fix the problem.

what the system does now is picks up the phone after three rings and does nothing, it then rings extension 101.

i'm at a loss, what else could i do?

Re: DX-120 Auto Attendant
#41971 02/03/10 08:22 PM
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you need to set a new ucd group like "420" and put the ringing extensions into this group. then set it for all ring. then set the hunt method to all ring....set your overflow timer to aroung 18 to 22 seconds.....set the re-route dest to 433. Then go back to co line and in answering position set it to ucd "420". do this to all the ringing lines. now test it...


A. S. Tech Communication, Inc.
559-776-1489
Al Rivas CEO

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