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Comdial FXT with Keyvoice
#41984 02/02/10 07:21 AM
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SirTom Offline OP
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I have a NT KeyVoice connected to a Comdial FXT that I’m working on.
The first time setup ran fine and the Voice Mail works okay. I’m getting some quirky errors. If I dial into their VM it some times starts playing the greeting and then disconnects.
I tried running the PBXpert wizard, thinking that it might be a tone integration problem.
But PBXpert wizard fails on the “Auto Line” test under “Dialing” and if I skip that test the DSU Tones fails too.
Can the PBXpert be ran on ext’s setup as Voice Mail Ports or do I need to program 2 of the lines as analog to run the test?

Comdial Telephones & Systems
Re: Comdial FXT with Keyvoice
#41985 02/02/10 11:23 AM
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Could be multiple issues..what software release on the FXT? I have never had to run PBX Wiz on a Comdial integration.


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Re: Comdial FXT with Keyvoice
#41986 02/02/10 01:31 PM
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SirTom Offline OP
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I wasn't sure if I had to run the PBX wiz or not.
It's a
FXT-224
System Release#: 180
System Feature Set: 16A

Re: Comdial FXT with Keyvoice
#41987 02/03/10 08:49 PM
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Is this a new install, or did the voicemail crash and you're rebuilding it (and if so, why on NT 4)?

Justin

Re: Comdial FXT with Keyvoice
#41988 02/05/10 03:18 PM
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The Voicemail crashed. We had a spare that wasn't being used.

Re: Comdial FXT with Keyvoice
#41989 02/06/10 12:22 PM
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When you say PBX Wizard, are you referring to the Windows version of the Keyvoice First Time Setup, or the Dialogic wizard?

Justin

Re: Comdial FXT with Keyvoice
#41990 02/22/10 03:00 PM
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Sorry, I got pulled into another project. I ran the Keyvoice First Time Setup and then reboot and tried running the Dialogic PBX Wizard. (Someone else said I should run the Dialogic Wizard). The Keyvoice installs and says it was successful.
There seems to be recall or timer setting issue. Like I stated, a customer would call after hours and it will start playing the greeting and after 3 or 4 seconds it just hangs up.


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