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Joined: Dec 2008
Posts: 83
Member
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OP
Member
Joined: Dec 2008
Posts: 83 |
Greetings all, This is my first time posting.
I have a DX-120 w/7271C in skin voicemail. First time installing with the in skin voicemail. I have all of the manuals, PC-DBA, & Keylink loaded. The problem I am having is accessing the supervisor options:
Instructions that I found are as follows: Comdial DX120 System Programming *All must be done with handset down – unless specified* Supervisor Options Record Greetings in Voice Mail From the Supervisor menu you can record greetings for all boxes. Check & listen to messages for all boxes. Change options & password for all boxes. To Access Supervisor Options: -Access your voicemail box -From main menu, press 6 for Supervisor Menu At this point, voice mail will walk you through changing what ever you need to change or check. **See the Supervisor Guide for more detailed information & instructions**
I hit the voicemail button on the phone -->UCD 433 or even dialing 157 directly (handset on hook) Vmail picks up, I enter the password of the extension I am using which is 102 w/default 102 PW.
I get to the main menu for the mailbox Listen messages, change personal options, etc. I dial 6 and the system tells me "I'm sorry that is not a valid entry"
I want to change the auto-attendant greetings to customize and add routing boxes.
What am I missing?
Thanks in advance guys!
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
You missed the section about the supervisors mailbox. All changes must be done from this mailbox!
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Joined: Dec 2008
Posts: 83
Member
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OP
Member
Joined: Dec 2008
Posts: 83 |
I saw that part. I am trying to log into the supervisors mailbox.
I found that if I dialed 157 (Phone on hook) # xx# (Mailbox number) xx# (Mailbox PW)
That I could finally get into that mailbox. I just don't see that documented anywhere in the Programming Guides or Supervisor Guide.
Any idea where this might be doucmened?
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Joined: Oct 2001
Posts: 6,160
Member
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Member
Joined: Oct 2001
Posts: 6,160 |
It is definately in the Key Voice, Voicemail Supervisor guide.
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