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Joined: Dec 2008
Posts: 83
Member
OP Offline
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Joined: Dec 2008
Posts: 83
Greetings all,
This is my first time posting.

I have a DX-120 w/7271C in skin voicemail. First time installing with the in skin voicemail. I have all of the manuals, PC-DBA, & Keylink loaded.
The problem I am having is accessing the supervisor options:

Instructions that I found are as follows:
Comdial DX120 System Programming
*All must be done with handset down – unless specified*
Supervisor Options
Record Greetings in Voice Mail
From the Supervisor menu you can record greetings for all boxes. Check &
listen to messages for all boxes. Change options & password for all boxes.
To Access Supervisor Options:
-Access your voicemail box
-From main menu, press 6 for Supervisor Menu
At this point, voice mail will walk you through changing what ever you need
to change or check. **See the Supervisor Guide for more detailed
information & instructions**

I hit the voicemail button on the phone -->UCD 433 or even dialing 157 directly (handset on hook) Vmail picks up, I enter the password of the extension I am using which is 102 w/default 102 PW.

I get to the main menu for the mailbox
Listen messages, change personal options, etc.
I dial 6 and the system tells me "I'm sorry that is not a valid entry"

I want to change the auto-attendant greetings to customize and add routing boxes.

What am I missing?

Thanks in advance guys!

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Joined: Jan 2002
Posts: 2,328
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Joined: Jan 2002
Posts: 2,328
You missed the section about the supervisors mailbox. All changes must be done from this mailbox!

Joined: Dec 2008
Posts: 83
Member
OP Offline
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Joined: Dec 2008
Posts: 83
I saw that part.
I am trying to log into the supervisors mailbox.

I found that if I dialed
157 (Phone on hook)
#
xx# (Mailbox number)
xx# (Mailbox PW)

That I could finally get into that mailbox.
I just don't see that documented anywhere in the Programming Guides or Supervisor Guide.

Any idea where this might be doucmened?

Joined: Oct 2001
Posts: 6,160
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Joined: Oct 2001
Posts: 6,160
It is definately in the Key Voice, Voicemail Supervisor guide.


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