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Joined: Mar 2004
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Customer is a bank with two locations networked together (both FXII). The main location is the hub and the branch office located a few blocks away is the node.
The hub wants their main number (PRI/DID) to ring the existing ring-all hunt group that is the lobby phones. If no answer in two rings, then ring the similar ring-all hunt group at the branch.
How is the best way to accomplish this?
Can a hunt group in a node be an overflow destination?
Is there a way for the node to know its a call from the hub by distinctive ring tone?
Can both hunt groups ring simultaneously? In other words, ring the hub and if no answer then ring both hub and node hunt groups together?
Thanks for any input!
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Joined: Nov 2004
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As far as I know hunt groups do not support networked extensions or reroutes in any way. You many be able to add the node hunt group in the hub DID table under "remote delayed ringing" The delay timer is fixed at 4 rings.
ElectSys Tech LLCHosted Phone Systems Solutions Provider Allworx, Sangoma, FreePBX Telephone & computer systems in the Jefferson City, Columbia MO area.
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Joined: Jun 2004
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Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,550 |
I believe I've done it before. You either add the remote stations in a near side ring group, or you create the far end ring group on the far end and then add the pilot number to the network table.
Justin
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Joined: Mar 2004
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Here's what I did to make this work...
The hub's ring group overflow destination is an unused IST extension in the hub set to forward all calls after 1 second to an unused IST extension in the node which is forward all calls to a ring group there.
Not pretty but it worked...
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