|
Joined: Apr 2005
Posts: 110
Member
|
OP
Member
Joined: Apr 2005
Posts: 110 |
Got a strange one. VM is set in 529 with port 213 and 214 respectively. What is happening is ext 202 is getting random calls from ext 213(vm port 1). phone rings does not follow forwarding of ext 202 and rings until answered. When answered, caller gets silence. Tech support said this was a new one for them. I have deleted both ext and mbox for 202, ran forced maintenance. recreated ext and mbox, same problem exists. This problem is very random with no rhyme or reason, but customer is getting tired of walking in first thing in the morning to neverending ringing phantom call. Any suggestions? Thanks in advance.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2006
Posts: 179
Member
|
Member
Joined: Jan 2006
Posts: 179 |
Check your activity logs.. find out why it is making that call. Also, does the day or night menu No-Entry to 202? phantom calls may be coming from CO and then not receiving diconnect.
could also be a message notification from a station, but in that case the v-mail would say something when the person answers.. so most likely not that.
It could also be a malfunctioning MW light. Voicemail trying to activate the light but instead malfuctions and system sees it as a call. would most likely happen system wide though.
I would try a new board with the old flash memory and see if that helps, if not, or if you dont ahve another board, if you have an available station port on the cabinet, create a new ext number and leave 202 unplugged. With no phone to ring it should go away. Ovbiously not the best solution, but your customer will be less annoyed.
Mitel, Samsung, CTP+ and A+ Certified.
|
|
|
|
Joined: Sep 2005
Posts: 690
Member
|
Member
Joined: Sep 2005
Posts: 690 |
Have you tried moving the customer data off the svmi, defaulting the svmi, then moving the data back on? When I have run into very strange svmi problems this has fixed the problem. Could be something like a corrupted database. I would try BacherJr's ideas as well.
|
|
|
|
Joined: Dec 2004
Posts: 4,096
Member
|
Member
Joined: Dec 2004
Posts: 4,096 |
have you checked alarm ringing and see if it is set to ring 202 instead of 201 ?
sometimes rebooting after maint or a bad shutdown/startup will cause this.
|
|
|
|
Joined: Sep 2004
Posts: 395
Member
|
Member
Joined: Sep 2004
Posts: 395 |
I would also check the other mailboxes and make sure none of them have a notification set to 202. I can't remember if you can do this on the old svmi but I know it can happen on the E series. Even though you aren't hearing anything it could still be a notification of some kind.
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
Member
Joined: Mar 2001
Posts: 3,869 |
Turn on Do not Disturb until he wants calls.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
Joined: Oct 2006
Posts: 3
Member
|
Member
Joined: Oct 2006
Posts: 3 |
Check MMC745- Whenever the system does maintenence it will call the extension listed in MMC745 a number of times. I set it to an unused extension.
|
|
|
|
Joined: Sep 2005
Posts: 690
Member
|
Member
Joined: Sep 2005
Posts: 690 |
I think you might be a little late posting here. Look at the date of the original post and the last reply.
|
|
|
Forums84
Topics94,262
Posts638,696
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
1 members (Toner),
163
guests, and
239
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|