atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Mystery Ghosts call over 10 hours! because no disconnect signal on VOIP??

Hi.

This may be kind of a strange question but I was looking at my phone usage and I think the trunk was not given proper disconnect signal and stayed connected for over 10 hours.

Let me give you the facts:

1. I’m using a VOIP product which transfers the calls via data on the local loop however the phone call uses regular phone service for the rest of the way. I guess its kind of a hybrid VOIP product not true VOIP.


2. The SMDR shows extension for dialed number 1-934-548-XXXX for 3 seconds for an outbound call at 3:52 PM

3. Then shows outbound dialed number 19347 for 0 seconds at 3:52PM

4. Then shows outbound dialed number 193 for 7.5 hours starting at 3:52PM

5. Then shows outbound dialed number 193 again for 2.55 hours.

I think the VOIP may of grabbed the trunk and not let go(never disconnecting) for over 10 hours.

"193" is not a valid outbound phone number, it must be somehow related to the first number dialed which starts with " 193"

What do you guys think I should about it? Is there a settings that will disconnect the line if there is no use for a certain amount of time.

I’m completely open to any suggestions you might have.

Thanks for your help

Please realize that I am not trying to be mean or unpleasant in any way.
That said, having read a large number of your posts here, is is painfully obvious that you are way over your head.
How many hours have you wasted? How much is that time worth? How expensive is it to have a system that is not performing properly?
Don't you think it may finally be time to call in a qualified and properly trained technician?

Look, if you are not going to help solve the problem. Please don't respond. You are like someone yelling at the sky to stop raining Or someone writing a complain letter to a cruise ship because there are too many waves in the ocean. Its completely pointless and accomplishes nothing

All equipment is operating perfectly fine for normal everyday office use, the reason I post so much is that I’m trying to accomplish things that no one has even seen or done before. These are not standard items that 99.9% of trained technicians would know or even things the manufacturer knows how to do. These are not even documented in any way shape or form.

Due to Samsung outsourcing software, not even Samsung is completely aware of the full capabilities of the system. I'm trying to push the system far beyond what it was design for.

If you don't like that, please just ignore my post. No one is forcing you to read them.

If you want to continue this discussion, just PM me privately and don't throw anymore of your trash talk into this post.

Note to Administrator: Maybe you can delete these 2 replies since they have absolutely nothing to do with the issue of the post.

I doubt that the Admin will delete the replies and Paul was stating a fact which he prefaced with "Please realize that I am not trying to be mean or unpleasant in any way"

You on the other hand are getting a bit out of hand.

Note to posters:
if you plan to post information not in the user guide or admin manual please use your PM feature. The information you provide has a very high likely hood of curropting the system and should not be on an open forum

"I'm trying to push the system far beyond what it was design for."

That about says it all.

idd get a cpc signal generator on the line pronto

Do you have your long call duration disconnect timer set to yes ? If so , what is the maximum duration timer set at before the system drops the call ? Check and let us know . Thanks

It is always helpful when you provide information such as the phone system (Samsung zippy-do 13 with release 87.0 software) and in this case, provider is Von-garage using a Cisobo 186 triangular modem.

Many people sincerely try to help out and please recognize it rests on your shoulders to provide information on the first post so this is not a guessing game but technical support.

You have a right to attempt to push the samsung far beyond what it was designed for, but this forum is intended for technical support not experimentation.

Should you want to test the boundless limits of software written by the lowest contract bidder in Korea, it would be more courteous to post a request for help by PM for software experimentation. It would be great fun to see what you could do by examining code line by line.

Perhaps you could change the incomming from: Call for group xxx to be more creative such as Call for Beck's drinkers, Call for Wet Nurses, Call for Old Hippity Hopping Bunnie (nah too many characters) (but then you could make it scroll through that and end with Bunnie and little stars on each side.)

Thanks for the helpful and very relevant advice. I think you might be on the right track with the suggestion however I’m can’t seem to locate that option.

I see you’re in the Mitel system area. Are you familiar with the Samsung programming?

I’m trying to find the Samsung equivalent for the Mitel “ Long call duration disconnect timer”


1. Would you happen to know which MMC list this would be under?

Is this a System wide counter, station wide counter, station wide timer, trunk wide timer, etc…?

2. Also, would you know the abbreviated name of this option? Basically the way it will appear in the manual or program? I only did a quick skim of the manual but don’t see the option for a “long call duration disconnect timer” off hand.

If you could narrow down where I’m looking, it would be a great help.


Thank you again.

There is no timer for this.