atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Samsung compact Voice Mail SVMi-4

Do yourself a favor and contact a local Samsung dealer to come out a troubleshoot the problem properly. As you already mentioned you are loosing $$$, so instead invest it in a quick service call.

Also, if you complete your profile we might be able to recommend someone or at least point you to the right person as Samsung.

There is so much to know that you will spend alot more time than a samsung tech would.

the version on the phone is the version for the phone not the system. you will need to access programming to see the info we need.

the voice mail is seen through hyperterminal and connects via the serial port.

Connextions1 is correct in his response. We do like to and are willing to help but you will be onsite for an extended period if you are useing the board. It might be good to go onsite with a Samsung tech or at a minimum feel free to contact someone on the forum. Be prepaired to pay a fee either way.

All of the posters here that are willing to be contacted have the information in there profile or on there respective website. :thumb:

Do you have a laptop computer with a serial port?

Do you know how to get into Hyperterminal?

If you can log into the voicemail, maybe someone can help you.

If you can't open up Hyperterminal from a laptop with a seral port, there probably is no way anyone here can help because we can't see what is going on in the voicemail.

Let us know what is happening and if you filled in some information on your profile, we might even know what state you are in.

I do have a laptop with a serial port. I am not sure of the login process of the Hyperterminal. I am sure that I could work my way around if you provided this information with me. I have contacted all the Samsung contacts in Utah(only about 4), that Samsung had listed. There was only one that said they could configure the Compact. There was one other that said they could, but then called this company to followup. This company did come out. They initially programmed the current settings of the voicemail system. When they were out on the site, they tried and cut me out of my clients business completely. We handle all of their programming and IT requirements. Luky for us, I am good friends with the owner and was informed of this.

Anyway, if once in to the Hyperterminal, we find that the problem is out of forum assistance, I would be open to hire phone assistance from someone on this forum.

Please keep in mind, I am not a novice to phone systems. The wiring is much easier for me to trouble shoot, but I can usually find my way around the programming of a phone system that I do not know. The voicemail found to be very challenging on this system.

Thank you for your assistance!

Hyperterminal is in every copy of Windoz. As a Mac person, I find a PC to be the ultimate in frustration. If I poke around enough in system files Hyperterminal pops up. Someone local should be able to guide you to open Hyperterminal.

I believe it is a serial straight through. I believe you see programming as soon as you connect with HT.

Paige is the voicemail guru, I kinda duff at Samsung vm when required, MUCH better at Toshiba/Amanda.

Give it a shot if you want, you can't explode it, no C4 inside.

I know the svmi VERY well and I'd be willing to help. Best bet is to have a usb to serial adapter for your laptop so you can use a 9 pin to 9 pin straight through cable and connect to the svmi. The baud rate depends on the version of svmi so you might want to start with 9600 and work your way up. On some of the older svmi versions even after you connect occasionaly you can't refresh the terminal and you have to reboot the svmi in order for it to show. Usually you can just hit CTRL-L to refresh. The termnial emulation is Ansi. If wrap lines the excede terminal length is checked uncheck it. Once you have managed to connect PM me your info and I can give you some further info if you'd like.

Okay. I am connected using the serial port and hypert. It show that I am connected but no data populates. Where do I go from here?

hit ctrl-L and it will refresh the screen.

does the ports say idle or locked

It still do not get any data when refreshed. Just as if it was not connected. If I unplug the cable from the pbx and try connecting, it says that it is connected also. I wonder if I am missing a setting with hyperterminal?

You need straight through cable to connect do you have that?