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Joined: Jul 2006
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I am using straight through 9 pin cable. I double check to make sure that the serial(usb to serial) is working by connected to a ups. it works fine. It should port a menu correct? The cable to the ups is not the same as to the pbx. The ups uses female and male end. thanks!
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Joined: Jul 2006
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I mean it should populate with a menu if connected.
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Joined: Jul 2006
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By the way. I double checked on the version while out on the site, it is the SVMi-4e version.
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Joined: Jul 2006
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I just tried a new cable and still get no data upon connecting. It still shows connected but never populates the page even upon refresh.
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Joined: Dec 2004
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So you hit escape key right?
Sounds like its dead
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Joined: Jul 2006
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No, it is not dead. I can currently call the voice mail. I am just not sure how to get the menu to come up. If you have a phone number, I would be happy to pay you at this point. I sure appreciate all the help you have been.
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Joined: Dec 2004
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Joined: Jan 2006
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I am a Samsung tech who is having this same problem, me & my other certified techs have all been to site at different times to push reset button on svmi-e at diffeerent times , sometimes we even have to reboot system. I started wwith an older version compact, replaced software up to newest release, and installed an svmi4 that I still had new on shelf, problems started with voice mail locked up , when you would hit vmmsg it would show ringinging 500, so I thought maybe there was a problem with svmi-4 so I replaced at my expense with a svmi-4e, re-set up & still was recieving calls that it was locked up , a couple to 3 times a week. Insisted that customer got a battery backup,they did & still having problems, yesterday took a device caLLED a Kill-awat buy & checked outlets out of ups & outlet both between 119-121v. So I replaced power supply in compact, remembered on the 50si they told us if it was an older one to replace power supply, will keep you updated...
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Joined: Jan 2006
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had replaced power supply still having problem...
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Joined: Dec 2004
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I am going to sound like a broken record here but Samsung has a patch for it. this was a problem for a while and the fixed it.
Call them and tell them you need the patch I believe its 4111lan but dont hold me to that.
I have patched all of my vm's that had the trouble and they have worked ever since
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