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#428912 04/18/07 10:48 PM
Joined: Nov 2005
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srd1 Offline OP
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Is there a way for system to show caller id on my display if Im on a call already. Customer says he never sees CID number if hes already on a call. All calls get answered by Auto Attdt. and transferred to exts.

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#428913 04/18/07 11:24 PM
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Sure, you have to set the trunks to CID, then enable the stations to CID. You may have to assign review blocks to the stations if you want to store the CID numbers. You may also want to program a CID or REVW key at the stations that will use the CID info.

#428914 04/18/07 11:46 PM
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Okay, read too fast. So never mind, you probably already did all that.

But I also think that if all the CID options are set the station should see CID on incomming calls when off hook. Short of that the station should be able to review the CID info with a CID or REVW key, or the softkeys. I think I went through this with a customer a few months ago and will be there next week, will check the programming if no resolution (beyond this) at that time.

I should read less quickly.

#428915 04/19/07 04:13 AM
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The key is NXT to see the second call.

#428916 04/19/07 11:41 AM
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Also there is a timer that you can extend so the
caller id stays on in the display longer

-D


Dennis
Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner

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