|
|
Joined: Nov 2005
Posts: 323
Member
|
OP
Member
Joined: Nov 2005
Posts: 323 |
Is there a way for system to show caller id on my display if Im on a call already. Customer says he never sees CID number if hes already on a call. All calls get answered by Auto Attdt. and transferred to exts.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jan 2007
Posts: 254
Member
|
Member
Joined: Jan 2007
Posts: 254 |
Sure, you have to set the trunks to CID, then enable the stations to CID. You may have to assign review blocks to the stations if you want to store the CID numbers. You may also want to program a CID or REVW key at the stations that will use the CID info.
|
|
|
|
Joined: Jan 2007
Posts: 254
Member
|
Member
Joined: Jan 2007
Posts: 254 |
Okay, read too fast. So never mind, you probably already did all that.
But I also think that if all the CID options are set the station should see CID on incomming calls when off hook. Short of that the station should be able to review the CID info with a CID or REVW key, or the softkeys. I think I went through this with a customer a few months ago and will be there next week, will check the programming if no resolution (beyond this) at that time.
I should read less quickly.
|
|
|
|
Joined: Oct 2004
Posts: 195
Member
|
Member
Joined: Oct 2004
Posts: 195 |
The key is NXT to see the second call.
|
|
|
|
Joined: Nov 2005
Posts: 148
Member
|
Member
Joined: Nov 2005
Posts: 148 |
Also there is a timer that you can extend so the caller id stays on in the display longer
-D
Dennis Samsung Authorized Dealer, AVAYA reseller, One Communications Team Partner
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
139
guests, and
287
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|