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Miss-Dialing Two's (2)
#430060 09/13/07 09:58 AM
Joined: Jul 2003
Posts: 114
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Joined: Jul 2003
Posts: 114
I just had a client call and complain about calls thru the DCS/Cadence for 233 go to 223, or for 221 go to 222. (Thru AA of VM Not Operator)

Before I go out:
I had her check Forwarding,
Some of the complaints were from Cel Phones (?)
NO internal complaints.

Anyone experience this?
I know I will have to go and sit and duplicate
the problem....
(233 -a CSR- won't like being othered help
The ROM or EXPN ?
Where/What DTMF registers would/does the DCS use?

THANKS for any direction!

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Re: Miss-Dialing Two's (2)
#430061 09/13/07 12:13 PM
Joined: Sep 2005
Posts: 690
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Check your single digit menu options, I would bet that option 3 is pointing to 223 and option 2 or 1 is pointing to 222. I can't remember where or if there is a wait for second digit timer off of the main menu but if there is you should adjust it to maybe 2 or 3 seconds.

Re: Miss-Dialing Two's (2)
#430062 09/13/07 01:48 PM
Joined: Sep 2006
Posts: 530
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Could be "Fat Fingers"


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