atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Auto Attendant Question

Haha A Basic Auto attendant question hopefully

trying to change the main greeting
the phone system is a Idcs i believe.

and im trying to do a basic change on the auto attendant

i can get into programming fine and change the keys on the buttons..

with xxx and xxxx as the code but i looked up and down for VMAA information couldnt find anything of course i also called the vm and push * to get the main greeting to play but i dont know what mailbox number is the main greeting number so i can change it.


i have the svmi 4 port..
529 as the vm group as the ports ...
Thanks

**please do not post passwords**

To change the main greeting you need to go into admin programming by pressing your message key, hitting *#the admin box number, then XXXX. XXXX= the password. Press one to edit system prompts. Enter the prompt number, LISTEN to the prompt to make sure its the one you need to rerecord. If so press 3 and do your thing.

A piece of advise if I may. find an empty room and shut the door when recording. The prompt you may need is 1001 for day and 1002 for night.

OHhh geesh i only seen prompt number 1-11 and those were like system promts when i access System admin

and my whole system is only 3 digit extensions
oops sorry for the passwords didnt know

is it possible to call into the system and dtmf * or # to get in and program the system gretting from the office ....

thanks ahead of time

I'm having a very similar problem, we have a very simple system consisting of 9 lines. I can get into the admin programming fine, and I set the daytime greeting and confirm it, then manually set the voice mail to daytime mode.

Our system is setup without auto attendant (that I know of) and the stations all ring with each call (we often have only 1 or 2 people in the office at a time), however after no one answers a mystery greeting we recorded years ago is playing, rather then our daytime greeting.

I know the mail box number that the messages are going into but I can't locate where this particular greeting is coming from. Any help is appreciated.

Accidental: You need to locate the greeting by number and rerecord it.

Ritztech: To answer your last question yes you can