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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
same here set group type for 509 to AA-ONLY VM
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Joined: Nov 2007
Posts: 492
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Joined: Nov 2007
Posts: 492 |
Just an idea - I may stand corrected on this.
In my experience when a call is transferred to an extension via the voice mail. It's treated as a transferred call. My understanding is that only a call directly transferred to the voice mail box, will receive the busy greeting.
Programming Example:
Call transferred from VM - Selector code 2 is programmed as(EXT 401) - caller will hear the "no answer greeting"
Call transferred directly to VM box - Selector code 2 is programmed as (MB 401) - caller will hear the "busy greeting"
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Joined: Jan 2011
Posts: 81
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OP
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Joined: Jan 2011
Posts: 81 |
After I read your suggestion ,
I note the call directly transferred to the voice mail box as you told,but if the outside Caller dials the number of an extension
& that extension is busy the caller will hear No Answer greeting (the call is not answered), instead of station is busy.
Please I need help in the programming of Auto attendant, to play the correct messages ,
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Joined: Jan 2011
Posts: 81
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OP
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Joined: Jan 2011
Posts: 81 |
My friends
please any sugesstions to solve our problem
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Joined: Jan 2007
Posts: 1,014
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How many call keys are programmed on the phone? When the second call comes in is there a key flashing? Either a trunk key or second call key?
John 807
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Joined: Jan 2011
Posts: 81
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OP
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Two call keys are programmed on the phone,When the second call comes in trunk key is flashing
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Joined: Jan 2011
Posts: 81
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OP
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Joined: Jan 2011
Posts: 81 |
My friends
please any sugesstion to solve our problem
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Joined: Jan 2007
Posts: 1,014
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Joined: Jan 2007
Posts: 1,014 |
O.K. as long as there is a vacant key available on the phone for a new call to come in on it is not "Busy" The phone would only be considered busy by the system if there is no way for a call to be presented to the set. If you think of it this way. Can the user see and answer another call even if they are on the phone? If the answer is yes then their phone isn't Busy, only not answered. If you removed the second call key and the trunk key and only had one path for calls to be answered on and it was in use, then it would be Busy.
John 807
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Joined: Jan 2011
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After I removed the second call key and the trunk key ON the key set.
The problem still the same, because when The incoming call landed to busy extension ,the call
transferred immediately to the mailbox to play No Answer greeting .
Please I need help in the programming of Auto attendant, to play the correct message
Playing busy message when the extension is busy
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
Have you set a busy/no ans forward on the handset to the VM?
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