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Joined: Jan 2011
Posts: 81
Member
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OP
Member
Joined: Jan 2011
Posts: 81 |
I have a problem with auto attendant in OS7030, v4.40.
if the outside Caller dials the number of an extension
& that extension is busy the caller will hear No Answer Message (the call is not answered), instead of station is busy.
I've programmed the OS7030 as follows:
MMC 812 Select country
Australia
MMC 601 Station Group
Choose group (506), and choose
[506] STN GROUP
TYPE: VMAA
MEMBER: 301
302
MMC 406 Trunk Ring
Configure for all lines to ring on group 506
Please I need help in the programming of Auto attendant, to play the correct messages ,
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
VMAA is the wrong group type, that is for 3rd party Voicemail's connected via extension ports.
You will find group 507 or 509 are the groups you are after that are pre configured by default.
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Joined: Jan 2011
Posts: 81
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OP
Member
Joined: Jan 2011
Posts: 81 |
Thank you for your reply
After i used the group 507 (remain pre configured by default) ,The problem remains as it is
On the other hand,"no license" message is appear on the telephone When I calling the 509 group
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
Seems like you dont have a license key did you copy and paste it using it tool find best way to make sure correct numbers are put in license program and did you use correct mac address and software level when license ordered
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Joined: Jun 2005
Posts: 574
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Member
Joined: Jun 2005
Posts: 574 |
Seems like you dont have a license key did you copy and paste it using it tool find best way to make sure correct numbers are put in license program and did you use correct mac address and software level when license ordered
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Joined: Jan 2011
Posts: 81
Member
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OP
Member
Joined: Jan 2011
Posts: 81 |
License that I have is AA license only,im sure its a correct license ,but the 509 group is BI-VMS (built in Samsung Voicemail group)
so the "no license" message appear when i calling 509 group
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Joined: Jan 2011
Posts: 81
Member
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OP
Member
Joined: Jan 2011
Posts: 81 |
Please I still need help in the programming of Auto attendant, to play the correct messages
Please any suggestions
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Joined: Mar 2010
Posts: 139
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Member
Joined: Mar 2010
Posts: 139 |
Never seen a AA licence. Get a VM licence and send your calls to 509 and program day main menu.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
Set group 509 to AA-Only, will not work otherwise w/o a full VM license.
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Joined: Jan 2011
Posts: 81
Member
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OP
Member
Joined: Jan 2011
Posts: 81 |
here in jordan , AA licence come built in in the PBX
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