atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems Please help on SMVI-4 VM

I'm pretty guru on phone systems, weak on VM as Paige always did them and she can't go on site now.

iDCS100 Release 1, had SMVI4e first now SMVI4 both have same problem.

1001 day greeting and 1002 night greeting recorded differently but no matter if you select RP1 (500) or RP2 (519) only the 1001 greeting plays. This is driving me nuts.

I have tried using the same stations in group 501 but there is no difference.

Also I would like to get rid of the extra greeting that comes on and tells the caller about the directory if possible, they only have three mailboxes at the restaurant.

Thanks, Bunnie

Does the VM status screen show it switched to night when you put the system in RP2? if not make sure 744 RP2 is set to NIGHT.

As Genesiscomm says, check 744. Also to get rid of those useless prompts, go to page 1 of menu screen and delete prompts 1002, 1003 etc. I also delete prompts from eclass. You know, those annoying: "i'm sorry that party is not available" "to reach the operator"

Thank you SO much. 744 was not something I knew about. I'm training Paige's son to be a tech (well not VM training) and he will do that on the way in for more training.

Thank you SO much. I'm not usually on the asking end and I really appreciate the help.