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#441465 04/03/12 06:22 PM
Joined: May 2008
Posts: 523
Kaiser Offline OP
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:db:

No MGI Channels?

7100 Ver 4.60

I have a valid license and it shows 1 MGI channel enabled in 2.1.4

Here are the ports I need opened up and forwarded to the OfficeServ:

TCP 5090, 5091
TCP 21
TCP 5090
TCP 5003
UDP 30000 - 300015
UDP 40000 - 400015
UDP 6000
UDP 9000
TCP 6001

It seems to say, No MGI channels available even if I call another IP phone which doesn't sound right.

6.2.2 System Control / Port Status / ITP Status shows I'm registered and with my IPs.

All my MGI's are in the MGI groups 4.1.4

Am I missing something stupid?

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#441466 04/03/12 09:47 PM
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Are you sure the MGI ports in 4.1.4 (in all categories) are the same as is 2.8.0 C1 - MGI ports?

LAN connection to PBX is OK?

#441467 04/04/12 04:03 AM
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Kaiser Offline OP
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Yes, the ports on 2.8.0 C1 are all in all MGI groups 4.1.4

LAN connection seems good. The phone comes up, just no MGI when I try to hit a line or DSS key.

#441468 04/04/12 04:14 AM
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Have you checked your MGI ports are in your TRUNK Group?

Are the ITP handsets currently on the LAN?

#441469 04/04/12 12:37 PM
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Be sure not to assign the mgi port to a specific station or other stations will not be able to use it. The system will allow the channel to be in the group as well as be static assigned to a specific station leaving the group useless.


Bobby Mreen
Communications Technician
#441470 04/05/12 02:05 AM
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Be sure not to assign the mgi port to a specific station or other stations will not be able to use it. The system will allow the channel to be in the group as well as be static assigned to a specific station leaving the group useless.


Bobby Mreen
Communications Technician
#441471 04/10/12 07:09 AM
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I get this error on two conditions: 1) When the LAN cable is disconnected from the OAS card. 2) I also get this intermittently on mult. sites (OS7100,7200-s, 7200, etc) I don't have any explanation for it. I know that I remotely reboot the OAS card and the MGI channels come back up. Samsung's docs explaining the error codes are not well defined


Thank you!
#441472 04/18/12 08:42 PM
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Kaiser Offline OP
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Customer swapped out their router and all is right with the world. Works great!

:toast:


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