|
|
|
|
Joined: Mar 2004
Posts: 1
Member
|
OP
Member
Joined: Mar 2004
Posts: 1 |
I have an ISOTEC IDS 108 system and we recently setup a new voicemail box for an extension. The voicemail works but when a call is transfered to the VMS it goes to the general attendant which asks for the mail box number. I think this particular issue can be solved by setting something in the VMS coverage options for that extension. Anyway I was trying to get in there from the operator console, and the client has lost thier password! I know there is a backdoor for this system as one of our other techs has used it. Unfortunately he didn't leave notes and he has quit and moved across the country. Plus since he didn't leave on a friendly basis I doubt he'll help me anyway.
So in short, I need to fix this voice mail routing problem, and I need to reset the programming password. Any help or direction would be greatly appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Oct 2002
Posts: 190
Member
|
|
Member
Joined: Oct 2002
Posts: 190 |
The programming, G (Vms fwd) needs to have that mailbox setup to the Extension that it is fwd to.
i.e.
ext: 3008 mbx 3008
Also , if it does not belong to a live phone
it needs to be installed in the F (config.)
screen as a phantom ext.
Rick
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Nobody is going to be able to help unless you tell us what cpu you are using and what level of software is on it.If you have a backup of the programming I can tell you what the passwords are otherwise you will need a back door.
|
|
|
|
|
Joined: Apr 2002
Posts: 1,101
Member
|
|
Member
Joined: Apr 2002
Posts: 1,101 |
Try the lower level passwords. They always seem to change the admin password, but not the lower ones.
Good Luck!!
[This message has been edited by JJ (edited March 24, 2004).]
If all else fails, use a BFH.
|
|
|
|
Forums84
Topics94,284
Posts638,772
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
125
guests, and
355
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
