web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 4 1 2 3 4
#46048 09/01/04 08:43 AM
Joined: Feb 2004
Posts: 323
Member
OP Offline
Member
Joined: Feb 2004
Posts: 323
Customer called with a problem on acd group phones not ringing. He tried to get into the agent screen and it seems to have a problem with the database. The screen starts to load as normal but on the second line it throws up erroneous data and locks you out of the screen. The acd seems to be working alright except for the ring, they have to watch the lights to answer. I figure that defaulting acd and reprograming it might clear this up but I wanted to know if anyone has ever seen this and had any suggestions.

TIA

Kerry

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#46049 09/01/04 02:08 PM
Joined: Sep 2001
Posts: 2,329
Likes: 7
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,329
Likes: 7
Well before I would default the ACD or anything else,I would definitely reset the system.Phone systems run 24 /7.Imagine if Windows had to do that without a reboot.

#46050 09/01/04 02:34 PM
Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Offline
Member
Joined: Apr 2002
Posts: 1,101
Reboot system, and check to make sure ACD reports are not full. You should setup the scheduler to delet. the reports for you. If report database is full it can cause some weird thinks to happen in the system.

Good Luck!!


If all else fails, use a BFH.
#46051 09/01/04 04:40 PM
Joined: Feb 2004
Posts: 323
Member
OP Offline
Member
Joined: Feb 2004
Posts: 323
I should have told you that I had already tried rebooting, sorry bout that. I will try to check thew reports tomorrow, had not thought of that and it has been running a long time without reports being run or deleted. Thanks for the info.

Kerry

#46052 09/02/04 09:43 AM
Joined: Feb 2004
Posts: 323
Member
OP Offline
Member
Joined: Feb 2004
Posts: 323
Deleting the reports did not help anything. I defaulted ACD and it cleared up the agent screen to where you can now add new agents. However it will still not ring the agent's phone when the call transfers there is a slight clicking sound when the call first hits the phone. Internal intercom calls do ring the phone so it doesn't seem to be a problem in the phones. Maybe related is another problem I discovered today. That is the DVA doesn't return audio when you call it from a system phone and try to replay the message(e.g. 201 for message 1) but you do hear the message when you call the ACD group on a CO line. Any thoughts on whether its software or hardware?

Kerry

#46053 09/02/04 11:58 AM
Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Offline
Member
Joined: Apr 2002
Posts: 1,101
Is the ACD phones and the DVA on the same station card?


If all else fails, use a BFH.
#46054 09/02/04 01:47 PM
Joined: Feb 2004
Posts: 323
Member
OP Offline
Member
Joined: Feb 2004
Posts: 323
No, they are not on the same card.

#46055 09/02/04 02:20 PM
Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Offline
Member
Joined: Apr 2002
Posts: 1,101
Check to make sure you have the software feature dowlnload for ACD. Also set a 2 second delay in the ACD group for routing the calls. This is the first box for that ACD groups routing.


If all else fails, use a BFH.
#46056 09/02/04 02:43 PM
Joined: Feb 2004
Posts: 323
Member
OP Offline
Member
Joined: Feb 2004
Posts: 323
The switch does have ACD (dacd05 I think) and has been running fine since first programmed in June. The problem just "showed up" this last Tuesday. The lines are actually answered by another ACD group to give a message before going to the agents and there is a delay at the first of their group. . Tried bypassing that group today but still didn't ring the agents.

Thanks again,

Kerry


[This message has been edited by Bigkayeh (edited September 02, 2004).]

#46057 09/02/04 03:25 PM
Joined: Sep 2001
Posts: 2,329
Likes: 7
pvj Offline
Moderator-Executone-Isoetec, Samsung
*****
Offline
Moderator-Executone-Isoetec, Samsung
*****
Joined: Sep 2001
Posts: 2,329
Likes: 7
If you want to eliminate software as the problem then back up the system and acd programming and default the whole switch.Try a little basic reprogram and see if it works.If it persists then you have hardware to look at.That sounds weird about the dva.What about the system status screen does it show that the agents phone is ringing?

Page 1 of 4 1 2 3 4

Moderated by  nonameyet, pvj 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,097 Shoretel
187,703 CTX100 install
186,792 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
0 members (), 89 guests, and 251 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5