web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#463167 08/09/07 08:36 AM
Joined: Aug 2007
Posts: 12
Member
OP Offline
Member
Joined: Aug 2007
Posts: 12
ESI seems to have a known issue of not being able to show the CID of a second call ringing in to the receptionist if she is already on a call. Comm Server or S class both have this issue. I have tried CO lines to dept 290 with 3 members and CW enabled on dept and on the three phones. I have also tried CO lines to INFO box 300 with 1/2 sec silence recording then CF Bsy/NA to 290. That almost worked but the 2nd CO light went solid before it could be answered.
Any other ideas? What am I missing?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#463168 08/09/07 09:22 AM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
on the E-class if the dept is an ALL type and call waiting is enabled,you will get call waiting tone and caller ID, I would think that the Comm servers would be the same.

I just checked the Comm server manual and it is the same, dept has to be an ALL type, and call waiting enabled, and you will get call waiting tone and caller ID

The S-class is the same , so the manual shows, make sure your dept is an ALL type, and you may need to upgrade the software

#463169 08/09/07 09:35 AM
Joined: Jan 2007
Posts: 748
Member
Offline
Member
Joined: Jan 2007
Posts: 748
As Steve Mull said I was trying to find the answer but he beat me to it. If I am correct as long as the dept groups are set as all. Then the caller id will show on all ringing phones.

#463170 08/09/07 10:18 AM
Joined: Jan 2006
Posts: 2,266
Likes: 1
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,266
Likes: 1
There was a problem with enabling call waiting for dept's with a certain software level, had an E-class I had to upgrade before call waiting would work

#463171 08/09/07 10:25 AM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
Quote
Originally posted by The phone Man:
As Steve Mull said I was trying to find the answer but he beat me to it. If I am correct as long as the dept groups are set as all. Then the caller id will show on all ringing phones.
The KEY component in this, when you DO use Ring All, is the Call Waiting. If you don't have that option available due to software release, you won't get the call waiting CID on your LCD.

#463172 08/09/07 10:27 AM
Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
Offline
Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552
By the way, welcome to the board!


Moderated by  5years&counting, nonameyet 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5