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#463409 09/12/07 09:34 AM
Joined: Jun 2006
Posts: 50
jgosney Offline OP
OP Offline
Joined: Jun 2006
Posts: 50
Hey Gang-

We have a new ESI Comm Server 200. Is there anyway to tie in an Online CRM program to do the point and click dials. I know we can do this from like an excel program, but how about an online form?


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#463410 09/12/07 10:00 AM
Joined: Dec 2005
Posts: 1,399
Joined: Dec 2005
Posts: 1,399
If the CRM application (ACT and Goldmine For Example) uses standard MS Windows TAPI calls, you can use it, but you need to install VIP on the workstation to make it work with the ESI system. When you install VIP you get a Windows TAPI connection to the ESI.

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#463411 09/12/07 10:38 AM
Joined: Jun 2006
Posts: 50
jgosney Offline OP
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Joined: Jun 2006
Posts: 50
Thanks- have you had good luck with VIP. I've heard it is a little flakey.

I will find out about the CRM. It is a company called SmartOffice.

Anyone heard of that?

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