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#465444 05/06/09 02:43 PM
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Quote
Originally posted by Justin M:
The only password reset option is through an ESI Dealer.
You did Read this?


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#465445 05/06/09 02:51 PM
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Yeah, right after the last post of mine. *sigh* haha. I 100% admit that I'm new at this, but I'm not looking for an "easy fix", as in "gimme a password!" or "how to reset it!". I've done 4 or 5 different systems in the past, and they've all had a 'reset option'. So, learning that this ESI Dealer phone call is required, does anyone know of a good number to call, or direct me to a website? I was able to find ONE (972) phone number, which is closed (after hours). I'm assuming there's no tech support line, or any such thing? Jeeeeez I sure wish I had the installer password--all I have to change is the auto attendant greeting--that's IT. Everything else is programmed. AHHHH!!

#465446 05/06/09 03:02 PM
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And I just spoke with the person that sold the phone system to my friends/clients; and they said we'd need an ESI person to come out and reset the PW. Assuming that's my only option, will that also require a re-initialization of the system, or can they just reset the PW and leave the programming in tact?

#465447 05/06/09 03:10 PM
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If that person knows the password, they can either give it to you or chamge it to something else or the default without changing any of the programming.


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#465448 05/06/09 03:14 PM
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Well, unfortunately, the person who owned the system doesn't have it--so I'm guessing only whoever installed it (an ESI tech, no doubt) possesses it. Anyone know a good phone # to try? I'm in Orange County, CA...if it matters

#465449 05/06/09 10:57 PM
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all I have to change is the auto attendant greeting--that's IT. Everything else is programmed. AHHHH!!

The AA greeting can be changed using the ADMIN password.

The system can be initialized and the passwords will reset to default but the current password is required to activate the initialize procedure so your still out of luck.

94astro has requested your location since you might be neighbors. Great starting point! A member named SST is in Timecula, CA that might be close or not. :shrug:

Upstateny can find you a local dealer if you ask him nicely. He did it for KATHY

You can call ESI and request a local reseller referral, they won't give you tech support but they will dern sure give you a list of contacts.

Dude, meet us halway :read:

#465450 05/07/09 12:21 AM
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Let me know if you would like help finding a dealer.

#465451 05/07/09 05:16 AM
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I'm in Temecula, if you need any assistance give me a call 951-302-1854 x107

#465452 05/07/09 05:21 AM
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Thanks for all the help you guys, it's greatly appreciated.

And Grider...I used the admin password, yet couldn't get any functions under "4" which is all of the auto attendant functions. If you know otherwise, please enlighten--that's the only thing I need to program.

SST, I'm sure I'll be calling you soon. Thanks again

#465453 05/07/09 05:29 AM
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Quote
Originally posted by AJBRE Servcs:
Thanks for all the help you guys, it's greatly appreciated.

And Grider...I used the admin password, yet couldn't get any functions under "4" which is all of the auto attendant functions. If you know otherwise, please enlighten--that's the only thing I need to program.

SST, I'm sure I'll be calling you soon. Thanks again
The AA greetings are under function 6...the AA programming is under function 4....which requires installer level access.

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